Business Analyst III ATI (Contract Talent)

Robert Half•San Ramon, CA

About The Position

Robert Half is hiring a Business Analyst III to join the ATI Salesforce Competency Center department. The role facilitates the elicitation and documentation of business functional processes, linking business requirements with the system analysis performed by the team. It documents opportunities to improve business functions in collaboration with BT and is responsible for documenting business requirements and business processes. The Business Analyst III leads business analysis and requirements definition, partners with subject matter experts and vendors, and works with IT to evaluate solutions and make recommendations to senior management. The role assesses impacts on current and future business processes and systems, develops advanced reports and dashboards, serves as a liaison among IT, corporate departments, Protiviti, and field locations, and supports training, customer service, process optimization, and change management. The position may require onsite visits to field locations for training related to system enhancements, auditing or compliance, or changes to processes, procedures, or policies. The typical hourly pay rate is $45.19–$66.35 and is negotiable depending on experience and location. This is a contract talent role, and benefits are available to contract/temporary professionals.

Requirements

Associate degree or certification in a related field, or equivalent experience.
At least 3 years of business functional area experience, including at least 5 years of experience with Business Applications.
Experience with the MS Office Suite and complete SDLC.
Ability to document process and data flows.
Extensive, in-depth knowledge of multiple enterprise applications.
Experience with various project management methodologies.
Maintain functional knowledge of Salesforce and map its capabilities to business issues.
Ability to interact and communicate with customers with varying levels of expertise.
Ability to communicate complex business information to partners and stakeholders and in-depth business processes to technical resources.
Ability to create very complex process flow diagrams or flowcharts demonstrating business or system process flows.
Ability to gather and document requirements and confirm observations with business owners, stakeholders, and senior management.
Ability to perform fit/gap analysis for medium- to large-scale project initiatives.
Ability to write very complex queries and reports.
Ability to develop and manage multiple enterprise-wide project plans while meeting deliverables and timelines.
Ability to execute based on directions from a senior team member.

Responsibilities

Lead business analysis efforts and develop business requirements and feature definitions to improve processes, efficiency, quality, cost, compliance, communication, and client satisfaction.
Consult with subject matter experts across the business to translate customer needs into business requirements for management, customers, development teams, and vendors.
Work with vendors and IT to review solutions, conduct detailed fit/gap analyses, and support recommendations to senior management.
Mentor other team members.
Assess impacts to current and future business processes and systems, including upstream and downstream effects.
Develop advanced reports and dashboards to support decision-making.
Serve as a liaison among IT, Corporate Services departments, and field locations; communicate with impacted and interested groups, including Protiviti.
Support teamwork and solicit process, procedure, and technology input from internal and external clients.
Conduct and facilitate management training related to system enhancements or changes to processes, procedures, or policies; onsite field visits may be required.
Provide a high level of customer service to internal and external customers.
Obtain admin-level platform certification to understand platform capabilities and limitations.
Facilitate stakeholder and end-user meetings to gather feedback on potential solutions.
Perform basic configuration in non-production platform instances to demonstrate potential solutions to stakeholders and IT partners.
Propose basic functional solutions based on business and platform understanding.
Lead process optimization initiatives and support change management efforts.
Act as a trusted advisor, aligning business needs with technical solutions.