Business Analyst III, Staff Technology Solutions

Chick-fil-A, Inc.•Atlanta, GA

13d•Hybrid

About The Position

As a Business Analyst III, you’ll contribute your design, analytical, and problem-solving skills to help transform and maintain financial applications that support Chick-fil-A’s philanthropic areas. You will serve as the primary technical owner and trusted partner between Digital Transformation & Technology (DTT) and the Philanthropic Financial Services (PFS) team. You will ensure the stability and evolution of the PFS financial ecosystem, which includes Oracle Cloud ERP, Workday, and Adaptive Insights. In this role, you don't just gather requirements; you are a hands-on technical steward responsible for the health of complex integrations, SQL-based data troubleshooting, and the seamless flow of financial data across cloud platforms. You will collaborate daily with engineering pods and external partners to bridge the gap between business needs and technical execution.

Requirements

Proficiency in writing and executing SQL queries for data validation and troubleshooting
Experience with Oracle Cloud ERP (GL, AP, AR, Expenses) and Workday
Solid understanding of API-led connectivity, middleware (OIC preferred), and cloud infrastructure (AWS).
Ability to quickly learn and understand technical systems
Strong analytical and problem-solving skills
Experience building strong relationships with others and values the opinions and strengths of teammates
Excellent written and oral communication skills with the ability to explain technical concepts to non-technical financial stakeholders.
Attention to detail
Self-starter who can work autonomously with significant latitude
Servant spirit with strong sense of stewardship

Nice To Haves

Experience with Adaptive Insights (FP&A tool).
Experience with Oracle Integration Cloud (OIC) and BI Publisher.
Familiarity with AWS Lambda and ECS tasks for data processing.
Experience in a "Technical Business Analyst" role supporting financial services or non-profit entities.
Experience supporting custom software in an Agile software development lifecycle

Responsibilities

Leverage technical understanding and business acumen to translate high-level business requirements into functional and technical specifications for a DevOps pod to meet strategic goals and objectives of the broader organization
Serve as the Technical Steward for the Charitable Entities data collection; monitor and resolve data lake ingestion failures and integration errors.
Gather, possess and document functional and technical knowledge and cross-train staff as required
Perform daily "Keep the Lights On" activities, including monitoring Oracle Receivables import exceptions, corporate card transaction flows, and Adaptive integration successes.
Partner with the Financials API Pod and Oracle Engineering to design, test, and support integrations utilizing AWS (Lambdas/ECS), Oracle Integration Cloud (OIC), and SFTP protocols.
Utilize SQL (via Deloitte Cloud Insights) to query Oracle databases for root-cause analysis of financial discrepancies and system bugs.
Lead requirements sessions for new enhancements, translating complex business needs from PFS and WinShape leadership into technical specifications for developers.
Manage user lifecycle and security permissions across the tech stack (WAS, Workday, Oracle, Adaptive) to ensure appropriate internal controls.
Manage technical relationships and support tickets with external partners, including Deloitte, Oracle Support, and Wells Fargo