Business Analyst III (6371)

itD Tech•Sunnyvale, CA

8d•$30 - $33•Hybrid

About The Position

itD is seeking a Business Analyst III – Supply Planning Enablement to support workforce planning operations and execute an AI-driven automation roadmap for a global outsourced operation. The role focuses on workforce planning, enterprise planning systems, business operations, and AI-powered automation, with the goal of improving operational efficiency, maintaining data accuracy, and turning manual workflows into scalable automated solutions. The position is hybrid in Sunnyvale, California, with three onsite days preferred. The pay rate is $30–$33 per hour, depending on experience. Only direct W2 candidates are being considered; sponsorship is not available. The position also includes internal practice activities, such as contributing to the Digital Transformation practice, participating in internal meetings and networking, creating thought leadership and learning materials, and working with leadership on career development opportunities.

Requirements

At least 5 years of experience in workforce management, resource planning, vendor operations, workforce analytics, budget management, or a combination of these areas.
Experience with enterprise planning or workforce management systems, such as Anaplan or similar platforms.
Hands-on experience building and deploying AI-driven automations in a business operations environment.
Experience translating documented manual processes into working automations, including testing and validating solutions before rollout.
Experience with process documentation and continuous process improvement.
Full proficiency in Microsoft Excel or Google Sheets.
Strong analytical and problem-solving skills, including the ability to work through ambiguity and develop sustainable solutions.
Excellent written and verbal communication skills and ability to collaborate effectively with cross-functional stakeholders.
Ability to work independently, manage competing priorities, and break complex or ambiguous tasks into actionable milestones.
Bachelor’s degree or equivalent experience.

Nice To Haves

Previous experience supporting Meta operations or working with Meta's AI tools.
Experience in vendor operations or managing outsourced workforce operations across multiple partners and locations.
Familiarity with business process outsourcing (BPO) commercial models, including hourly/FTE, unit-based, and output-based models.
Knowledge of SQL, Tableau, or similar data visualization tools.
Experience working with global, distributed teams.
Background in supply planning or demand planning within a technology company.

Responsibilities

Execute recurring workforce and supply planning operations, including processing staffing requests, maintaining enterprise planning systems, updating records, and supporting planning communications.
Validate workforce planning data across enterprise planning systems and tracking logs, reconcile discrepancies, and ensure data accuracy and consistency.
Coordinate with program managers to clarify incoming requests, resolve data gaps, and maintain critical deadlines and service-level agreements.
Apply established business rules to operational reviews and approval checkpoints, identify exceptions, and escalate complex cases to appropriate stakeholders.
Build, test, and deploy AI-powered automations and AI agents to streamline business processes and eliminate repetitive manual tasks.
Monitor and optimize deployed automations by identifying failures, workflow delays, and performance degradation; implement corrective actions and escalate unresolved issues.
Document and communicate operational processes, automation solutions, and improvement opportunities, and provide roadmap progress updates to stakeholders and team leads.
Attend regular internal practice community meetings.
Collaborate with the itD practice team on industry thought leadership.
Complete client case studies and learning materials, including blogs and media material.
Build materials to contribute to the Digital Transformation practice.
Attend internal itD networking events, in person and virtually.
Work with leadership on career fast-track opportunities.