Business Analyst II

Elevance Health•Atlanta, OH

15h•Hybrid

About The Position

The Business Analyst II is responsible for translating basic business needs into application software requirements. This role supports a reporting-heavy operational environment with a primary focus on turnaround time (TAT) reporting and operational reporting activities. The Business Analyst II develops, maintains, validates, and analyzes reports to support business operations, compliance, and client needs. Key reporting responsibilities include Accreditation reporting, Turnaround time (TAT) reporting, Staff reporting, Client reporting, Pharmacy reporting, and Claim stop reports. The role involves monitoring report accuracy, investigating discrepancies, and performing case-level reviews to resolve reporting exceptions or flagged turnaround time issues. Collaboration with operational and business teams is essential for timely delivery of reporting outputs and support of process improvement initiatives.

Requirements

Requires a BA/BS and minimum of 3 years related business analysis experience, or any combination of education and experience, which would provide an equivalent background.
Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Nice To Haves

Knowledge of systems capabilities and business operations is strongly preferred.
Experience with turnaround time (TAT) calculations, reporting, and interpretation strongly preferred.
Ability to accurately identify, calculate, and analyze turnaround time (TAT) metrics preferred.
Experience applying state-specific reporting requirements and turnaround time grids preferred.
Experience supporting multiple lines of business, including Medicare, Medicaid, Commercial, and FEP, preferred.

Responsibilities

Analyzes business needs to determine optimal means of meeting those needs.
Determines specific business application software requirements to address specific business needs.
Works with programming staff to ensure requirements will be incorporated into system design and testing.
Acts as liaison with users of the software to address questions/issues.
Supports a reporting-heavy operational environment with primary focus on turnaround time (TAT) reporting and operational reporting activities.
Develops, maintains, validates, and analyzes reports to support business operations, compliance, and client needs.
Monitors report accuracy and investigates discrepancies or exceptions related to turnaround time and operational reporting.
Performs case-level reviews as needed to research and resolve reporting exceptions or flagged turnaround time issues.
Collaborates with operational and business teams to ensure timely delivery of reporting outputs and support process improvement initiatives.