Business Analyst II

Elevance Health•Cincinnati, OH

1d•Hybrid

About The Position

The Business Analyst II is responsible for translating basic business needs into application software requirements. This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The role supports a reporting-heavy operational environment with a primary focus on turnaround time (TAT) reporting and operational reporting activities.

Requirements

Requires a BA/BS and minimum of 3 years related business analysis experience, or any combination of education and experience, which would provide an equivalent background.
Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Nice To Haves

Knowledge of systems capabilities and business operations is strongly preferred.
Experience with turnaround time (TAT) calculations, reporting, and interpretation strongly preferred.
Ability to accurately identify, calculate, and analyze turnaround time (TAT) metrics preferred.
Experience applying state-specific reporting requirements and turnaround time grids preferred.
Experience supporting multiple lines of business, including Medicare, Medicaid, Commercial, and FEP, preferred.

Responsibilities

Analyzes business needs to determine optimal means of meeting those needs.
Determines specific business application software requirements to address specific business needs.
Works with programming staff to ensure requirements will be incorporated into system design and testing.
Acts as liaison with users of the software to address questions/issues.
Develops, maintains, validates, and analyzes reports to support business operations, compliance, and client needs.
Monitors report accuracy and investigates discrepancies or exceptions related to turnaround time and operational reporting.
Performs case-level reviews as needed to research and resolve reporting exceptions or flagged turnaround time issues.
Collaborates with operational and business teams to ensure timely delivery of reporting outputs and support process improvement initiatives.