Business Analyst II
About The Position
Are you someone who loves digging into business challenges, connecting the dots, and helping teams work smarter? We’re looking for a Business Analyst II to join our Annuity Help Desk team, where you'll play a key role in improving processes, resolving issues, and ensuring our stakeholders get the support they need. In this role, you won’t just analyze problems, you’ll help shape solutions. You’ll work closely with business stakeholders, technology teams, and delivery partners to turn questions and challenges into clear, actionable outcomes that keep operations moving forward. You’ll be at the center of day-to-day operations, helping resolve production issues, improve workflows, and identify opportunities to make things better. Your ability to translate business needs into clear requirements directly impacts efficiency, service quality, and the overall success of our annuity operations.
Requirements
- Bachelor’s degree or equivalent experience
- 4 to 6 years of experience in business analysis, operations support, or a related field
- Strong problem-solving skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication skills with the ability to influence and build trust
- Experience working with cross-functional teams
Nice To Haves
- Experience in annuities, insurance, or financial services
- Experience supporting production environments, help desks, or operational support teams
Responsibilities
- Develop a strong understanding of annuity business processes, workflows, and available data to help stakeholders clearly define needs and desired outcomes
- Translate business problems into clear, actionable requirements and acceptance criteria
- Serve as a liaison between business stakeholders, technology partners, and delivery teams
- Align priorities, scope, and expectations to ensure successful outcomes
- Manage production issues, enhancements, and distributor requests from intake to completion
- Assess and communicate business impact, urgency, and risk to support prioritization
- Communicate updates to scope, timelines, and deliverables clearly and proactively
- Manage stakeholder expectations with no surprises
- Partner with QA and delivery teams to validate solutions before release
- Ensure outcomes align with documented business needs and expectations
- Analyze processes and data to identify root causes and drive resolution
- Triage issues to the appropriate teams and follow through to resolution
- Identify trends, recurring issues, and opportunities for improvement or automation
- Respond to inquiries promptly and professionally
- Translate complex concepts into clear, non-technical language
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
