Business Analyst II - U.S. Citizenship Required

ZenPoint Solutions•Springfield, VA

3d•$100,000 - $125,000•Onsite

About The Position

ZenPoint Solutions LLC is seeking a Business Analyst II with 4–6 years of experience to turn ambiguous business problems into clear, deliverable solutions with little direction. The role works closely with stakeholders to gather and analyze requirements, document business needs, and support project delivery. The analyst owns features from problem framing and discovery through requirements, refinement, delivery, testing, release, and post-release evaluation. The position is fully onsite in Springfield, Virginia, Monday through Friday, with core working hours from 9 a.m. to 3 p.m. A Secret clearance is required, with the ability to obtain a Top Secret clearance. Candidates must be U.S. citizens and provide proof of citizenship if selected.

Requirements

Must be a United States citizen and present proof of citizenship if selected.
Bachelor’s degree or equivalent experience in a related field.
4–6 years of experience working as a business analyst in an Agile environment.
Familiarity with IT systems, enterprise applications, and the software development lifecycle.
Proven record of independently owning large, complex initiatives from concept through delivery.
Ability to absorb and summarize complex information and quickly learn new domain areas and skills.
Strong listening, writing, verbal, and nonverbal communication skills, adaptable to the audience and setting.
Experience with Microsoft PowerPoint, Word, Excel, and Visio.
Sound judgment about when to decide independently and when to escalate, with clear communication of risks, trade-offs, and recommendations.
Secret clearance, with the ability to obtain a Top Secret clearance.

Nice To Haves

Experience supporting federal government customers, ideally the Department of State or a similar agency.
Experience with Microsoft Azure DevOps.
Experience using Microsoft Power BI to build reports and dashboards and turn analysis into findings that drive business decisions.
Experience working with Figma or similar design and prototyping tools.
Excellent presentation and public speaking skills.
Ability to manage competing priorities across multiple efforts in a fast-paced environment.
Experience using AI tools responsibly to support business analysis work, applying critical review to validate accuracy.

Responsibilities

Own features end to end, from problem framing and discovery through requirements, refinement, delivery, testing, release, and post-release evaluation.
Independently investigate business problems, identify root causes, assess options and trade-offs, and recommend solutions supported by analysis.
Gather, document, analyze, and evaluate detailed requirements from stakeholders, including business users and customers, ensuring requirements are clear, complete, and aligned with organizational goals.
Create documentation such as user stories, use cases, and business process models to communicate requirements to the development team.
Bridge business stakeholders and the development team to ensure shared understanding of project objectives and priorities.
Identify and address conflicts or ambiguities in requirements and ensure the development team understands what must be delivered.
Manage and document evolving requirements, ensuring changes are reviewed, approved, and communicated.
Keep leadership and stakeholders informed about status, risks, and open decisions.
Proactively identify opportunities to improve processes and deliver greater business value.
Define and execute test cases to ensure the final product meets specified requirements.
Coordinate pilot activities and provide advanced application customer support and problem resolution to a global user base as needed for application implementation and sustainment.
Partner with the communications team on training, release communications, online help content, and other user-facing materials.
Schedule and coordinate meetings with stakeholders, customers, and the development team.