Business Analyst II

AAA Life Insurance Company•Livonia, MI

1d•Hybrid

About The Position

We need an analytical, curious problem solver to become a Business Analyst II on the Automation and AI Team to help drive the biggest change in the company’s history. The Opportunity – Why Join Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice: On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need. The Next Phase Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise—it is our driving force.

Requirements

Bachelor’s degree in Business Administration, Computer Science, Information Systems, Analytics, or a related field
4-5 years of experience as a Business Analyst, Business Systems Analyst, or similar role
3- 5 years of experience working in Agile project methodologies, including story mapping, backlog management, story card creation, and acceptance criteria development
3-5 years of experience of creating process flow diagrams, requirements documentation, wireframes, mockups, or similar business analysis artifacts
3-5 years of experience in building Power BI reports, dashboards, or equivalent reporting solutions to measure operational performance
Proficient Microsoft Office skills, including Word, Excel, PowerPoint, and Visio or similar process-mapping tools

Nice To Haves

Experience supporting automation, AI, RPA, workflow, or technology-enabled process improvement initiatives
Familiarity with SQL, data flow diagrams, data validation, or querying data to support analysis
Insurance industry experience, preferably life insurance or another operationally complex financial services environment
Experience with persona development and persona-based scenarios
Understanding of web concepts such as HTML and CSS
Experience providing interim reporting, analysis, or operational stopgap solutions while long-term technology solutions are developed
Exposure to Lean, Six Sigma, or other process improvement methodologies
Ability to work comfortably with both business and technical teams and translate needs across audiences
Strong analytical and problem-solving skills, including the ability to validate assumptions and identify root causes
Ability to work independently, manage ambiguity, escalate risks appropriately, and support multiple priorities

Responsibilities

Lead and facilitate requirements gathering with business partners, product owners, technical teams, QA, vendors, and project teams
Translate business needs into clear story cards, acceptance criteria, process flows, and other project artifacts that support successful delivery
Support story mapping sessions, persona development, backlog organization, sprint planning, and business readiness activities
Analyze current-state processes, identify friction points, and help define future-state workflows that enable automation and AI solutions
Create Power BI reports and related analysis to track improvements, validate problems and solutions, and demonstrate measurable business impact
Use data to identify operational gaps, prove or disprove assumptions, and help leaders make informed decisions
Act as a liaison between assigned business areas and technical resources, helping both groups understand needs, constraints, and tradeoffs
Assist with validation of technical deliverables for completeness, accuracy, quality, and alignment to business objectives
Identify functional and non-functional needs, including usability, performance, security, portability, reporting, and service-level expectations
Create wireframes, mockups, process flow diagrams, and other visual artifacts to help teams understand the desired solution
Provide interim or stopgap solutions when needed to bridge gaps until long-term process, system, automation, or AI solutions are available
Escalate potential scope changes, conflicts, risks, and delivery issues to the product owner, project manager, and team leadership
Maintain a strong understanding of AAA Life products, systems, programs, business processes, and operational priorities
Continually build knowledge of business analysis, reporting, automation, AI, and technology practices to stay current with business needs