Business Analyst II, Operations

AmTrust Financial Services, Inc.•Cleveland, OH

1d•$61,500 - $85,000•Hybrid

About The Position

The Business Analyst II – Operations plays a key role in driving operational efficiency and supporting strategic initiatives through data analysis, process improvement, and cross-functional collaboration. This role partners with business stakeholders to identify opportunities, define requirements, and deliver solutions that enhance operational performance and support organizational goals.

Requirements

Bachelor’s degree in Business, Finance, Information Systems, or related field
3+ years of experience in business analysis, operations, or related role
Strong analytical and problem-solving skills with attention to detail
Experience gathering and documenting business requirements
Ability to work cross-functionally and communicate with both technical and non-technical stakeholders
Proficiency in Microsoft Excel, data analysis tools, and reporting platforms (e.g., Power BI, Tableau)

Nice To Haves

Familiarity with Agile or Waterfall methodologies preferred
Knowledge of operational workflows and process improvement methodologies (Lean, Six Sigma) is a plus

Responsibilities

Analyze business processes and workflows to identify inefficiencies and recommend improvements
Partner with Operations, IT, and business stakeholders to gather, document, and validate business requirements
Translate business needs into functional specifications, user stories, and process documentation
Support implementation of process improvements, system enhancements, and operational initiatives
Utilize data analysis to provide actionable insights and support decision-making
Develop and maintain reports, dashboards, and KPIs to track operational performance
Assist in testing (UAT), implementation, and post-deployment support for system changes
Ensure alignment between business objectives and technical solutions
Facilitate meetings, workshops, and stakeholder communications
Create and maintain standard operating procedures (SOPs) and documentation