Business Analyst I
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Reporting to the Operations Leadership team, the Business Analyst I supports the operations team by gathering and analyzing data, documenting business requirements, and contributing to process improvement initiatives. This entry-level role collaborates with cross-functional stakeholders to understand business needs and translate them into actionable solutions that enhance efficiency, compliance, and overall performance within the New Jersey FamilyCare Managed Care Program.
Requirements
- Strong written and verbal communication skills
- Demonstrated analytical thinking and problem-solving abilities
- Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Teams)
- Ability to learn and perform technical tasks in a systems-driven environment
- Ability to work Monday through Friday, 8:00 AM – 4:30 PM ET or 8:30 AM – 5:00 PM ET
- Ability to work overtime
Nice To Haves
- Up to 2 years of experience as a Business Analyst, Systems Analyst, or in a related role
- Familiarity with ticketing systems, workflow tools, or issue-tracking platforms
- Experience in healthcare, government programs, or eligibility/services environments
Responsibilities
- Partner with cross-functional teams, including Operations, IT, QA, and Training, to support business initiatives and system enhancements
- Participate in User Acceptance Testing (UAT) to validate that system changes align with business requirements
- Create and maintain documentation, including business requirements documents (BRDs), workflows, and process maps
- Monitor and report on project progress, including tracking risks, issues, and dependencies
- Coordinate with internal teams to support timely resolution of escalations
- Assist in analyzing current business processes and identifying opportunities for improvement and optimization
- Develop a working knowledge of organizational operations, workflows, and applicable policies and regulations related to the NJ FamilyCare Managed Care Program
- Manage multiple priorities effectively in a fast-paced environment while meeting deadlines
- Perform other duties as assigned
Benefits
- Health and Welfare Benefits
- Retirement Savings
- Employee Discounts
- Career Growth Opportunities
- Paid Training
- Paid time off
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
