Business Analyst I

Gentiva Hospice•Mooresville, NC

19h•$65,000 - $80,000•Onsite

About The Position

The Business Analyst I is responsible for the tactical execution of core business analysis activities, including requirements gathering, documentation of functional and technical specifications, testing support, and delivery validation. This role partners with business and technology stakeholders to ensure requirements are accurately captured, technology solutions address operational needs, and IT products meet defined business objectives. The position also supports the resolution of technology-related challenges and contributes to enterprise initiatives through hands-on analysis and problem-solving. Designed as a developmental role, the Business Analyst I builds analytical, technical, and communication skills while enabling the effective use of data and technology across the organization.

Requirements

Possesses a foundational understanding of systems development concepts, business analysis methodologies, and project lifecycle frameworks
Demonstrates strong analytical and critical thinking abilities to define problems, collect data, and discern patterns
Exhibits excellent written and verbal communication skills suitable for both technical and non-technical stakeholders
Excels in time management and organizational skills within fast-paced environments
Shows aptitude for learning new systems, business processes, and tools efficiently
Proficient with Microsoft Office Suite; experience with Visio or comparable diagramming applications is preferred
Maintains a basic understanding of business applications, data principles, and software testing practices
Capable of creating and maintaining comprehensive and accurate documentation
Familiar with requirements elicitation techniques
Working knowledge of Agile and/or Waterfall project management methodologies
Experienced in using work management or tracking solutions (e.g., ServiceNow, Azure DevOps, Monday.com)
Meticulous attention to detail and ability to ensure data accuracy
Proven ability to collaborate effectively with cross-functional teams
Associate’s or Bachelor’s degree in Informatics, Business, Information Technology, or Computer Science or a related field; equivalent experience or technical training may be considered
0–2 years of hands-on experience in business analysis, system support, or a related field
Current automobile insurance and valid driver’s license.

Nice To Haves

Experience in Hospice, Palliative Care, and/or Home Health operations
Exposure to SQL, reporting tools, dashboards, or data visualization concepts
Understanding of process improvement or workflow analysis
Experience supporting user acceptance testing (UAT) or business readiness initiatives
Relevant certifications (preferred but not required): business analysis, project management, or process improvement (e.g., BA certifications, CAPM, PMP, Lean Six Sigma)

Responsibilities

Coordinates and manage small projects and day‑to‑day tasks to support team and business objectives.
Document current ("As Is") business processes and operational procedures.
Contribute to the collection and documentation of business requirements through interviews, meetings, and observation.
Develop and maintain comprehensive functional documentation, including workflows, use cases, process maps, and report definitions.
Perform data verification and validation to support operational objectives and informed decision-making.
Assist senior analysts, leadership, and project teams by clarifying requirements and identifying potential gaps.
Collaborate with IT and business partners on minor system enhancements and process improvement initiatives.
Support the documentation of requirements for system behavior, business rules, and user interface layouts.
Aid in feasibility and impact assessments by gathering pertinent information and recording findings.
Execute test scripts, capture results, and validate outputs against expected outcomes.
Log, track, and facilitate the resolution of defects, issues, and enhancement requests.
Confirm that delivered solutions align with documented business requirements.
Provide Tier 1 application support, triaging user issues and escalating as appropriate.
Maintain timely communication with users regarding issue resolution status and testing progress.
Participate in project-related activities, complete assigned tasks, and contribute to project documentation efforts.
Foster positive working relationships with users and stakeholders.
Support change initiatives, including preparing testing instructions, release notes, and user communications.
Recommend incremental processes or documentation improvements based on analysis and stakeholder feedback.
Contribute to updates of the team’s knowledge base.
Demonstrate curiosity, initiative, and a commitment to continuous learning, seeking guidance when necessary.