Business Analyst I
About The Position
The Business Analyst provides day-to-day operational and project support for the Advancement & Alumni Engagement department's information systems with a primary focus on the Blackbaud Enterprise CRM platform. The role supports analyzing business needs, configuring systems, documenting business processes, and developing specifications for system enhancements and reports. The Business Analyst I conducts requirements gathering, application testing, user acceptance testing and identifies and resolves system issues, monitors data integrity, and participates in the preparation of training materials and delivery of end-user training. The role develops and maintains business knowledge of AAE operations and fundraising workflows to ensure positive downstream impacts on the department.
Requirements
- Bachelor's degree in Computing Science or Business Administration, with four years of related business analysis experience enterprise information systems in a large, complex, environment, or an equivalent combination of education, training, and experience
- Excellent knowledge of fundraising constituent record management (CRM) systems
- Excellent knowledge of enterprise information systems and CRM platforms (e.g., Blackbaud Enterprise CRM)
- Excellent knowledge of business process design and analysis
- Excellent knowledge of software design, database applications for standard business processes, and data analysis
- Excellent knowledge of SQL query language and report writing tools (e.g., Tableau, PowerBI)
- Working knowledge of fundraising operations and donor and alumni engagement workflows to inform system support and configuration decisions
Responsibilities
- Provide day-to-day operational and project support for the Advancement & Alumni Engagement department's information systems with a primary focus on the Blackbaud Enterprise CRM platform
- Support analyzing business needs
- Configure systems
- Document business processes
- Develop specifications for system enhancements and reports
- Conduct requirements gathering
- Conduct application testing
- Conduct user acceptance testing
- Identify and resolve system issues
- Monitor data integrity
- Participate in the preparation of training materials
- Deliver end-user training
- Develop and maintain business knowledge of AAE operations and fundraising workflows to ensure positive downstream impacts on the department
Benefits
- 4 weeks’ vacation (prorated for the first year)
- Hybrid-work program for eligible positions
- Employer paid defined benefit pension plan
- On-campus tuition waiver for employees and their immediate family members
- Off-campus tuition reimbursements and professional development funds
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
