Business Analyst I - U.S. Citizenship Required

ZenPoint Solutions•Springfield, VA

16h•$65,000 - $80,000•Onsite

About The Position

ZenPoint Solutions LLC is seeking a Business Analyst with 1–2 years of experience to analyze business processes, identify opportunities for improvement, and implement solutions that support business success. The role focuses on requirements, analysis, and testing, and works closely with stakeholders, the development team, and the communications team to support successful releases. The position is based in Springfield, Virginia, and requires onsite work five days per week. An active Secret clearance is required at the time of application, and candidates must be U.S. citizens and provide proof of citizenship if selected.

Requirements

Must be a United States citizen and provide proof of citizenship if selected.
Bachelor’s degree or experience in a related field.
1–2 years of experience working as a Business Analyst in an Agile environment.
Excellent written and verbal communication skills, including the ability to create clear, well-organized documentation and adapt messaging to different audiences.
Ability to work independently and take initiative to interpret and research requirements.
Ability to absorb and summarize complex information and quickly learn new domains and skills.
Strong attention to detail.
Experience with Microsoft Office Suite, including PowerPoint, Word, Excel, and Visio.
Active Secret clearance at the time of application.

Nice To Haves

Flexibility in responding to evolving priorities and managing demanding schedules across multiple efforts.
Excellent presentation and public speaking skills.
Familiarity with IT systems and the software development lifecycle.
Experience using Microsoft Azure DevOps.
Experience using Microsoft Power BI to build reports and dashboards and translate analysis into findings that inform business decisions.
Experience working with Figma.
Experience supporting federal government customers, ideally the Department of State or a similar agency.
Experience using AI tools responsibly for business analysis, with critical review to validate accuracy.

Responsibilities

Gather and document detailed requirements from business users, customers, and other stakeholders.
Analyze requirements to ensure they are clear, complete, and aligned with organizational goals and objectives.
Create user stories, use cases, business process models, and other documentation to communicate requirements to the development team.
Bridge communication between business stakeholders and the development team to support shared understanding of project objectives and priorities.
Identify and resolve conflicts or ambiguities in requirements.
Manage and document evolving requirements, ensuring changes are reviewed, approved, and communicated.
Identify opportunities to improve processes and deliver business value.
Develop knowledge of the industry and business domain to provide insights and recommendations.
Draft user-facing communications and online help documentation for new and updated functionality.
Present training sessions and webinars for users and stakeholders as needed.
Define and execute test cases to verify that the final product meets specified requirements.
Coordinate pilot activities and provide advanced application customer support and problem resolution for a global user base as needed for implementation and sustainment.