Business Analyst I - PSS Content Creation (Temporary - 12 month contract)

TELUS • Edmonton, AB

16d

About The Position

Create exceptional experiences for our clients.

Our team and what we will accomplish together

Join the TELUS Health CHR Implementation & Content team and play a critical role in delivering client-centric solutions that support the successful adoption and enhancement of our Electronic Medical Record (EMR) platforms. As a Business Analyst I, you’ll support process improvement initiatives, content development, and internal workflows that empower teams to deliver scalable, high-impact experiences across the customer journey.

You’ll work collaboratively across teams, transforming high-level concepts into structured plans and solutions. Your work will directly impact the effectiveness and quality of the CHR and EMR implementations and content strategy.

Requirements

• 3 to 5 years of experience in content creation, healthcare, or EMR implementation
• Exceptional written and verbal communication
• Analytical mindset with a strong attention to detail
• Ability to manage multiple priorities and navigate ambiguity
• Strong facilitation and problem-solving skills
• Ability to work independently and proactively identify areas for improvement
• Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
• Comfortable navigating a fast-paced, dynamic environment
• Positive, team-oriented approach with a strong sense of ownership
• Client-first mindset with a drive to deliver high-quality solutions
• Adaptability and openness to continuous change

Nice To Haves

• Familiarity with Google Workspace, JIRA, SaleForce, Confluence, and other collaboration tools (asset)
• Working knowledge of HTML and JavaScript is an asset, particularly for enhancing clinical content and tools
• Fluency in French is an asset

Responsibilities

• Manage content database including backlog triage, documentation, and prioritization of updates
• Develop forms and clinical content with varying levels of complexity to meet client and internal needs
• Lead working sessions and communicate effectively across impacted teams and stakeholders to enable decision-making
• Coordinate across departments and vendors, where applicable, to ensure smooth and timely project execution
• Contribute to requirements gathering, testing, communication, and implementation of business changes
• Document processes and contribute to training and knowledge materials for internal and external audiences
• Accountable for timely resolution of clinical content support issues involving TELUS EMR/CHR systems and processes.
• Collaborate with cross-functional team members to achieve project objectives and plans and facilitate meetings and working sessions.
• Accountable for creating and maintaining a work plan to manage their own tasks, deliverables and schedule
• Ensures open & ongoing communication to support change management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed