Business Analyst I, Operations

AmTrust Financial Services, Inc. • Cleveland, OH

5d

About The Position

The Business Analyst will support the Client Services Management team to develop and deliver client facing metrics to provide a proactive consultative service. The analyst will work with the Client Experience team to support them in identifying trends, outliers, opportunities, and successes in a client’s claim data. The analyst will report to the Manager, Client Services to expand the client facing analytics program and continuously enhance the approach based on industry need and claim capabilities. The right candidate will bring a balance of analytical, execution, and communication skills to the table. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust and Claims organization.

Requirements

• Bachelor’s degree
• 3+ years financial or operational analytical experience
• Strong level of comfort with Claims/Insurance industry
• Experience with Office particularly Excel and SharePoint
• Prior experience in reporting and business analysis
• Adept at evaluating and pivoting large and ambiguous data sets with an ability to spot trends and present business insights

Nice To Haves

• MBA
• Customer facing experience
• Prior experience in data visualization solutions and Power BI

Responsibilities

• Collaborate with corporate business partners to align on metric derivation and source for client facing metrics
• Identify data and metrics to further enhance value delivery with actionable intelligence to support Agency and Underwriting partnerships
• Perform requirements analysis and development that will enhance and expand our client-facing, self-service reporting suite
• Evaluate aggregate business and client-specific performance to identify trend development and leverage AmTrust knowledge to recommend improvement opportunities
• Learn business processes and understand relevant data to proactively offer design solutions that are more efficient
• Modernize report content, visual representations, branding to enable easily-discernable, client-specific insights
• Partner with Corporate Analytics to refine underlying data and enhance internal-focused dashboards for business and client-specific analysis
• Partner with Claims, Underwriting and Sales to ensure consistency in information we utilize and share when referring to claim capabilities and statistics.
• Partner with Risk Control and Claims to improve our consultation and loss prevention.
• Provide ability for CXM to be proactive, develop automated alerts for client notifications, VIP reporting suite, Risk Control partnership, CXM objective performance goal tracking.
• Supports Client Experience leadership team with ad-hoc requests.
• Aid in exploring AI and external vendor solutions for potential implementation
• Performs other functionally related duties as assigned.

Benefits

• AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.
• Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level