Business Analyst, Freight Audit & Payment (FAP)

Aptean•Atlanta, GA

About The Position

As a Freight Audit & Payment (FAP) Business Analyst, you will support assigned customers across transportation and logistics operations. The role combines customer engagement, freight analytics, and complex exception resolution to improve outcomes. As routine processing becomes increasingly automated, you will validate results, apply human judgment, and provide value-added advisory support. You will bring transportation and logistics expertise to customer conversations, operational issues, and freight analysis. The role calls for clear communication about freight billing issues, independent problem-solving, accuracy, and business judgment to identify root causes, recommend corrective actions, and follow through. You will manage multiple customer accounts while collaborating with operational, technical, and financial teams. Aptean offers competitive pay and robust benefit plans, as well as the opportunity to grow your career in a fast-paced, flexible, and casual environment with opportunities for career development and growth.

Requirements

Experience managing customer relationships and investigating discrepancies to root cause.
Strong understanding of freight invoicing, rates, accessorial charges, fuel surcharges, and NMFC classification.
Advanced Microsoft Excel skills, including pivot tables, lookups, and working with large invoice datasets.
Strong communication, accuracy, initiative, and ability to manage multiple customer accounts.
Professional experience in transportation, logistics, FAP, 3PL, or related freight environments.

Nice To Haves

Experience as a 3PL Account Manager, Client Success Manager, or Transportation Analyst.
Familiarity with TMS, freight audit platforms, Power BI, or comparable tools.
Experience with SQL and hands-on use of AI or automation tools.
Knowledge of carrier contracts, freight negotiations, GL coding, or ERP integrations.

Responsibilities

Manage assigned FAP customer relationships, communication cadences, commitments, and documentation.
Review and validate freight audit reports, invoice exceptions, carrier activity, and transportation spend.
Analyze freight costs, accessorial charges, carrier performance, and potential savings opportunities.
Investigate discrepancies, payment concerns, and recurring exceptions, coordinating resolution with customers and teams.
Monitor automated audit processes and recommend corrections, controls, and preventive actions.