Analyste d'affaires pour les systèmes d'entreprise et la transformation | Business Analyst for Business Systems and Transformation

RTX•Longueuil, QC

11d•Onsite

About The Position

As a Business Analyst within the Business Systems and Transformation team of Aftermarket, you’ll play a key role in shaping the future of how we support our Customers who own and operate our ever-growing fleet of engines. Our engines power critical industries worldwide and our digital initiatives ensure they stay performing at their best. Joining us means you’ll be at the intersection of technology, data, and customer value. You’ll collaborate with numerous departments including Digital Technology (DT), Warranty Programs, Finance, Legal, Sales, Maintenance & Repair & Overhaul (MRO) and many more to streamline processes, optimize service delivery, and enhance the customer experience through digital solutions based on data-driven insights. In this role, you’ll have the opportunity to: Drive impact: Transform how aftermarket services are delivered through analytics, automation, and digital platforms. You’ll be encouraged to challenge the status quo and to think outside the box. Work across disciplines: Bridge business needs with digital solutions, connecting technical possibilities with real-world operational outcomes. From quick pace projects to large scale transformations, redefine mutli-department business processes. Shape innovation: Contribute to projects at the forefront of our transformation journey to deliver scalable and high-impact solutions Grow professionally: Develop deep industry knowledge and digital transformation expertise within a global, result driven organization. If you’re passionate about using data and digital tools to make complex systems smarter and more efficient, this is your opportunity to make a tangible impact on the engines that keep the world moving.

Requirements

Be an agent of change and thrive in a VUCA (volatile, uncertain, complex and ambiguous) environment
Strong people, influential leadership, collaboration and communication skills
Ability to strike the balance between high-level understanding and deep dive specific systems
Experience in business analysis, digital transformation or similar role
Experience and/or certification in business analysis, project management or process improvement
Field of studies: Business Administration, Information Technology, Digital Technology or Engineering
Bachelor’s degree with 5+ years of experience OR Master’s degree with 3+ years of experience
Proficiency in Business Analysis and process mapping tools (e.g. SQL, PowerBI, Excel, Visio, Jira)
This position is part of a French-speaking work environment; however, it requires a very good knowledge of English (documentation and technical terms, write and communicate with customers, suppliers or international teams)

Nice To Haves

Experience with the following systems would be an advantage: SAP, Microsoft Dynamics 365 CRM, Databases

Responsibilities

Analyze business processes, data and performance to identify opportunities for digitalization, automation, and data-driven improvement.
Collaborate with cross-functional teams including programs, finance, frontline, DT, and data analytics to support design and delivery of digital solutions that enhance aftermarket operations.
Gather and translate business requirements into clear functional and traceable specifications for development teams and translate technical specification to business.
Develop test scenarios that reflects business requirements
Sequence features and enhancements and drive alignment based on business value, ensuring we achieve an optimal value/effort prioritization.
Support change management and adoption, helping teams transition to new systems and digital tools smoothly.
Communicate findings and recommendations through clear reports, presentations, and workshops with business leaders.
Every day brings new challenges, from diagnosing process bottlenecks to shaping how digital tools improve service delivery and customer satisfaction.
You’ll be at the forefront of the company’s evolution toward smarter, data-enabled aftermarket solutions.