Business Analyst Consultant, Technology - Remote
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Requirements
- 3+ years of business analysis experience documenting capabilities, features, and stories
- 3+ years of experience facilitating requirements gathering with stakeholders
- 2+ years of experience using Agile business or technology methods for project delivery
- Experience working with technology partners
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
- Candidates are required to pass a drug test before beginning employment.
Nice To Haves
- Experience with Rally or Aha!
- Experience in the Healthcare industry within operations or clinical software
- Service Now experience
- ICUE knowledge
- Working in triage/support escalation environment
- Skills in Microsoft PowerPoint and Excel
Responsibilities
- Open/triage and track issues related to OCM
- Work with business partners, CM’s (Capability Mangers) IT to drive to resolution and/or enhancement
- Identify trending or critical issues and escalating to key partners as needed
- Work within Service Now to update tickets
- Respond to users within a timely manner to understand question or possible issue and provide coaching needed
- Act as a liaison for users and IT
- Become a SME in OCM
- Perform complex conceptual analyses of command center issues
- Possibility of coverage within the following Command centers for UM ICM, PA, BH, TOC and many more to come
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
