Business Analyst, Commercial Operations

Xeris Pharmaceuticals•Chicago, IL

5d•Hybrid

About The Position

The Business Analyst, Commercial Operations, supports the day-to-day analytics, reporting, and operational needs of the Rare Disease commercial business. This role is responsible for maintaining reports and dashboards, validating data, supporting CRM and reporting processes, and delivering ad hoc analyses that help Rare Disease commercial teams execute more effectively. The individual will work closely with Rare Disease Sales, Marketing, Patient Access, Finance, IT, and Commercial Operations to ensure accurate reporting, reliable data, and timely analytical support.

Requirements

Bachelor’s degree in Business, Finance, Analytics, Economics, Statistics, or related field.
1–3 years of relevant experience in analytics, sales operations, finance, commercial operations, consulting, or related field.
Strong Excel and PowerPoint skills.
Experience with BI tools such as Power BI or Tableau
Exposure to CRM systems such as Salesforce.com or Veeva CRM.
Strong analytical aptitude and attention to detail.
Effective communication and collaboration skills.
Strong problem-solving skills with ability to work independently in a fast-paced environment.

Nice To Haves

Experience in pharma, biotech, medtech, healthcare, or other regulated industry.
Understanding of healthcare data, specialty pharmacy, or market access reporting is a plus.

Responsibilities

Produce and maintain recurring Rare Disease sales and commercial performance reports using Excel, Power BI, CRM, and other reporting tools.
Support ad-hoc analysis requests for Rare Disease from Sales, Marketing, Commercial Operations, Patient Access, Finance and leadership teams.
Support Rare analytics with data pulls, report refreshes, variance checks, business review preparation, and follow-up analysis.
Validate data across internal and external systems and investigate discrepancies to ensure reporting accuracy.
Assist with data reconciliation and information flow across commercial reports, dashboards, and source systems to help ensure consistency in how performance metrics are defined and interpreted.
Coordinate with cross-functional teams to translate business needs into reporting updates, data pulls, dashboard enhancements, and operational support.
Track KPI performance and help prepare materials for monthly and quarterly business reviews.
Document business rules, process flows, and user guides to support consistency and knowledge transfer.
Identify opportunities to improve data quality, reporting efficiency, and automation.