Business Analyst AR Specialists

Genpact•Wauwatosa, WI

About The Position

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Business Analyst AR Specialist In this role, As an Accounts Receivable (AR) Specialist, you will be responsible for business-to-business Receivable activities related to one of Genpact’s client portfolios – a vital role in growing and sustaining growth for our client’s businesses. Daily activities entail monitoring and managing existing accounts and building relationships with our customers. will serve as the key connection between the strategic Healthcare customer base, Commercial and I2C to ensure prompt, accurate delivery and reconciliation of complex accounts. The successful applicant will be responsible for synchronizing the various teams (Genpact and HealthCare) to ensure the clearest path for reconciliation of the Healthcare AR to external customer AP, by reducing the outstanding past due balance and overall aging on the

Requirements

Extensive Healthcare experience
Ability to build and maintain effective customer/client relationships
Ability to manage through multiple systems and competing priorities
Ability to collaborate & negotiate with multiple stakeholders to resolve issues
Experience with Microsoft Suite to include Word, Excel, PowerPoint and Outlook
Experienced with High Radius/Oracle
Strong verbal and written communication skills
Excellent interpersonal and teamwork skills
Strong problem solving and negotiation skills
Ability to work under pressure with solution focused mindset
Strong organization & attention to details
Self-motivated and resourceful
Strong cultural awareness
Minimum of 1 year of collections experience; Bachelor’s degree; or a combination 5 year of work/educational experience

Nice To Haves

Strong collections, dispute and cash process knowledge
Analytical and account reconciliation skill set
Excellent negotiation and decision-making skills
Familiarity or experience with Oracle/High Radius/Siebel
Ability to pushback and drive desired outcome
Process and people co-ordination skills
Ability to interface and influence at all levels of the organization

Responsibilities

The AR Specialist will manage collections and account resolution with customers of delinquent accounts, provide customer service, develop payment arrangements, and assist in resolving customer complaints and problem accounts.
Daily monitoring and management of items within the assigned portfolio to ensure timely review in accordance with the strategy established for Platinum customer base.
Identify the root cause of customer payment delays, develop business strategies in line with customer requirements to reduce the overall billing accuracy and speed of invoice closure.
Take ownership of assigned customer issues, drive and own them until a sustainable solution is implemented.
Analyse, reconcile and maintain consistent account reconciliations between customer’s AP to AR statements.
Drive lean process utilization and solve invoice to payment delays while collaborating with Healthcare teams to improve the overall GE customer experience.
Engagement with key Healthcare and Genpact leadership to facilitate critical business decisions to drive timely payment of multimillion dollar portfolios.
Ensure high usage of operational business tools, including CMT, DTL etc.
Identify, own and resolve billing disputes with the assistance of Healthcare key contacts within 30 days.
Develop mechanism to identify non-moving/aging transactions with Healthcare and determine next steps to resolution.
Lead difficult conversations with Senior Leaders of the Healthcare business and the customer to drive resolution.
Ability to make business decisions around best course of resolution and lead appropriate team members in implementation.