AR Systems Analyst

Salesforce•Toronto, ON

5d•CA$69,600 - CA$95,700

About The Position

The Account Receivable (AR) Systems team is part of Finance Revenue Operations and is responsible for the systems and technology utilized by the AR operations teams. The analysts will be responsible for systems support and management of prioritized enhancement initiatives. Core operational responsibilities include end user support, improving our operational infrastructure, and supporting key business initiatives. Other responsibilities will include KPI analysis and operational reporting to leadership. AR Operations is a customer impacting and complex space, we are looking for someone who demonstrates motivation to learn new skills and technologies with a growth mindset. Having a keen eye for details, good communication skills and efficient time management are key success factors.

Requirements

Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
3 years of System Administration experience, preferably with Salesforce products
3 years of professional Systems Analyst or Product Analyst experience, or focus in system enhancements, product or program management
Familiarity with Salesforce Products; specifically CRM, Sales Cloud, Service Cloud
Proficient in systems analysis, specifically data analysis, process modeling
Experience in technology implementations and development methodologies
Hands-on experience in obtaining requirements from business users and subject matter experts, reviewing business priorities, and/or analyzing solution options & risks
Experience of working in a fast-paced environment, with the ability to manage ambiguity, and changing priorities while delivering excellent results.
Liaise effectively between lines of business and the development team, while working with a wide range of stakeholders
Communicates in a clear, concise, and timely manner.
Operates effectively as a member of a team spanning multiple time zones
Functional understanding of SQL or other query languages
General understanding of object oriented programming and cloud infrastructure

Nice To Haves

Additional higher education in information technology or business administration
Knowledge of agile methodology and product development models.
Understanding of Quote to Cash operations such as credit, billing, collections, bad debt, AR, as well as revenue accounting
ERP experience preferred
Preferred knowledge of other products: Mulesoft, Oracle R12, Marketing Cloud
Development language experience; Apex, Python, JavaScript, HTML, CSS

Responsibilities

Support Revenue Operations system; bug triage, business process support, data management, technical advisory, business requirements gathering and feature testing.
Create and maintain technical and process documentation
Support projects and other initiatives from a technology perspective that impact the Rev Ops department.
Work closely with IT and other business units to execute new technology and functionality implementations.
Facilitate and maintain partnerships with key system and business stakeholders
Identify areas of improvement to increase process efficiencies and data integrity. Providing solutions in accordance with industry best practices and company policy.