Business Analyst - Advanced (Onsite)
Serigor•Spartanburg, SC
•Onsite
About The Position
The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. Working across Information Technologies and with key County stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.
Requirements
- 10+ years of demonstrated business analysis experience in complex IT or technology environments.
- Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
- Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
- Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
- Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
- Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience.
- Excellent written, verbal, organizational, and analytical skills.
Nice To Haves
- Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
- Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
- Experience with SharePoint-based documentation repositories and governance.
- Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
- Government or other highly regulated environment experience.
- CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.
Responsibilities
- Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
- Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
- Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
- Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
- Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
- Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
- Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
- Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
- Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
- Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.
- Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
- Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
