Business Analysis Manager - Senior Business Process Consultant

Wolters Kluwer•New York City, NY

6d•Hybrid

About The Position

This hybrid role, based out of either the Chicago, IL or New York, NY office, is responsible for driving the strategy, definition, and design of complex new or upgraded platforms, processes, or projects. The role involves leading others in initiative design, identifying tools/technology, and re-engineering processes to enhance customer service, productivity, quality, and efficiency. The Business Analysis Manager will serve as an advisor to senior management, cultivating relationships with business owners, technical resources, and internal teams, acting as the ‘Voice of the Field’ for process re-engineering and technology initiatives. This position is crucial for the continuous evolution of platform, process, and project strategy to drive revenue growth, improve operational efficiency, and meet business mandates. The role supports stakeholders in Sales, Service, Fulfillment, Product Management, Finance/Accounting, and technology in developing investment cases and project initiation documents. Key responsibilities include analyzing project goals, translating objectives into business and system requirements, creating documentation like use cases and process flows, assessing the impact of new functionality, and ensuring solutions meet stakeholder needs. The Manager will lead the development of new or upgraded platforms and processes, acting as the primary contact for requirement clarifications throughout development. They will provide business leadership, make key decisions, and collaborate to find optimal implementation solutions. The role requires reviewing and approving all project documentation, managing project team priorities, monitoring progress against charter, strategy, timelines, budgets, and scope, and identifying/mitigating risks. Escalating issues and keeping stakeholders informed are critical. The Manager assumes final accountability for the success of improvement initiatives and facilitates smooth transitions to production environments. This includes reviewing and approving QA documentation, creating and executing user acceptance testing (UAT) plans, supporting UAT and beta tests, performing production migration shakeout, and documenting release notes. Knowledge transfer to functional and supporting teams, along with post-deployment support and monitoring, is also essential. The role includes participating in training initiatives and supporting internal teams in utilizing existing tools effectively. Other duties involve managing time and company resources appropriately, and performing tasks as requested by the Director – Business Operations.

Requirements

Bachelor’s Degree in Business, Information Technology or related discipline; OR, if no degree, 7 years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function that shows high organization and ability to execute.
Minimum Experience: 8 years of experience in Business Analysis, Operations, Product Development, Project Management, or other function that show high organization and ability to execute, including:
Eliciting and documenting clear functional and detailed requirements.
Demonstrating strong analytical and problem-solving skills.
Defining solutions to operational and technical issues (e.g., applying business modeling concepts).
Translating business needs into creative system/process requirements.
Initiating and implementing process improvement initiatives.
Participating in the software development lifecycle (e.g., Agile/SAFe, Waterfall).
Demonstrating project management skills.
Demonstrating organization, time management, and multi-tasking skills.
Collaborating across multiple internal teams (e.g., technical and business resources).
Demonstrating strong written and verbal communication, especially when communicating complex ideas to senior stakeholders.
Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Utilizing Requirements Management and Diagramming Tools – ADO, JIRA, Confluence; Lucid, Miro, Microsoft Visio.

Nice To Haves

Master’s Degree in Business Administration.
10-12 years of experience in Product Development, Business Analysis, or Project Management
Six Sigma Green or Black Belt Certification.

Responsibilities

Drive the strategy, definition and design of complex new or upgraded platforms, processes or projects
Lead others in designing initiatives, identifying tools/technology and/or re-engineering processes to improve customer service, productivity, quality and efficiency within the business
Serve as an advisor to senior management, develop and maintain relationships with business owners, technical resources and internal teams
Act as the ‘Voice of the Field’ for process re-engineering and technology initiatives
Lead the continuous evolution of platform, process and project strategy to grow revenue, improve operational efficiency, and satisfy business mandates
Support stakeholders in Sales, Service, Fulfillment, Product Management, Finance/Accounting and technology in the creation of investment cases and project initiation documents
Partner with business owners to analyze and fully understand project goals and objectives
Translate approved investment cases and strategic objectives into business requirements briefs and system/functional requirements
Create use case documentation, process flows, paper prototypes/wireframes
Determine the impact of new functionality to existing processes and functionality
Ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis
Drive the development of new or upgraded customer-facing or internal platforms, processes or projects
Act as the point person for clarification of specifications and requirements throughout development
Provide business leadership (e.g., make business decisions; liaise with business owners) throughout development
Collaborate with internal stakeholders and experts to generate optimal implementation solutions and validate the implementation approach
Review and sign off on all project documentation
Provide on-going/ad-hoc support for all internal teams throughout development
Manage project team priorities; monitor project progress, ensuring progress continuously complies with defined charter, strategy, timelines, budgets and scope
Identify and mitigate risks and issues that may delay release or increase costs
Escalate or engaging additional resources to resolve issues in a timely manner
Keep project stakeholders informed of project progress and issues
Assume final accountability for the success of each improvement initiative
Facilitate a smooth transition of a quality project/upgrade to a production environment
Review and approve QA test approach, test cases and test results documents
Create and execute user acceptance testing materials/plans for internal users
Support the preparation and execution of user acceptance tests and/or beta tests for external customers
Perform production migration shakeout
Document project release notes to accompany the release
Facilitate the transition of knowledge to the functional and supporting teams within the organization
Monitor the release for acceptable performance and providing ongoing support and maintenance during the post-deployment phase
Participate in training initiatives to educate internal teams and end users
Support internal teams to effectively utilize existing tools to perform daily activities
Manages time and company resources appropriately
Performs other duties as requested by the Director – Business Operations