About The Position
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analysis Advisor within PNC's Institutional Asset Management organization, you will be based remotely in Pennsylvania or Ohio. Other locations within the PNC footprint will also be considered. The Business Analysis Advisor for I-Hub Support is on the Institutional Asset Management (IAM) Digital team. In this role you will: • Handle complex I Hub requests (enrollments, exceptions, demos, access/security settings, content changes, and special projects) • Provide support and identify risk, control, and workflow gaps • Partner with colleagues from IAM, AMG Operations, Private Bank, IAM Digital, and related operations/support teams to provide exceptional client service Job Description Directs the research, discovery, collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives. Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors, leads, and coaches other associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation. Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams on complex business requirements. Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Requirements
- Enterprise digital platform(s) support in a regulated financial services environment (preferred: I-Hub, I-Hub Admin, I-Link, PayWeb, Siebel, AMtrust, ServiceNow)
- Strong business analysis, problem solving, and process documentation skills
- Demonstrated ability to effectively engage with internal and external users across varying levels of system knowledge and technical proficiency.
- Collaborative team mentality with ability to multitask and shift/rebalance workload easily and efficiently
- Ability to partner effectively with product, technology, and client facing teams
- Clear, professional written and verbal communication skills
- Familiarity with access controls, approvals, and operational risk concepts
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- University / college degree, with 3+ years of relevant / direct industry experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Nice To Haves
- I-Hub, I-Hub Admin, I-Link, PayWeb, Siebel, AMtrust, ServiceNow
Responsibilities
- Handle complex I Hub requests (enrollments, exceptions, demos, access/security settings, content changes, and special projects)
- Provide support and identify risk, control, and workflow gaps
- Partner with colleagues from IAM, AMG Operations, Private Bank, IAM Digital, and related operations/support teams to provide exceptional client service
- Directs the research, discovery, collection and interpretation of business requirements.
- Participates in the development and review of complex processes and procedures, workflow analytics and reporting.
- May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
- Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams.
- Independently mentors, leads, and coaches other associates to affect knowledge transfer.
- Oversees the development and maintenance of all applicable policy and procedure documentation.
- Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.
- May communicate with senior level stakeholders and technology teams on complex business requirements.
- Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment.
- Provides direction for the successful deployment of projects.
- Drives the development, analysis and distribution of complex reporting.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
