Business Analysis Advisor (C&IB - CLLO Process Improvement

PNC Bank•Cincinnati, OH

6d•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analysis Advisor within PNC's Process Improvement organization, you will be based in Kalamazoo, MI; Cincinnati, OH; Cleveland, OH; Denver, CO; Dallas, TX; East Brunswick, NJ; or Pittsburgh, PA. Core hours for this role are Monday - Friday, 8:00 am ET - 5:00 pm ET. Occasional travel may be required to support key projects, strategic initiatives, and industry conferences. A Business Analysis Advisor on the C&IB Operations Process Improvement Team leverages process improvement and project management expertise to solve complex problems, improve operational efficiency and manage risk. In this role, you will partner with diverse stakeholders to facilitate and deliver operational and technology improvements by assessing business processes, leading root cause analysis, analyzing data, influencing decision-making, and implementing sustainable process changes. Responsibilities include defining business problems and conducting comprehensive analysis to identify, document, quantify, and prioritize value creation opportunities. This role identifies process gaps, operational challenges, and root causes, then develops actionable recommendations and implementation approaches that drive end-to-end process improvements. Individuals are expected to independently lead assignments with limited guidance, while effectively managing scope, risks, resources, dependencies, and deliverables. Ability to develop Sharepoint and Power Platform solutions is beneficial in this role. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors degree
No Required Certification(s)
No Required License(s)
No Required or Preferred Language Assessments

Nice To Haves

Ability to develop Sharepoint and Power Platform solutions is beneficial in this role.

Responsibilities

Directs the research, discovery, collection and interpretation of business requirements.
Participates in the development and review of complex processes and procedures, workflow analytics and reporting.
May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams.
Independently mentors, leads, and coaches other associates to affect knowledge transfer.
Oversees the development and maintenance of all applicable policy and procedure documentation.
Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.
May communicate with senior level stakeholders and technology teams on complex business requirements.
Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment.
Provides direction for the successful deployment of projects.
Drives the development, analysis and distribution of complex reporting.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.