Business Administrator, MRO

Pilatus Aircraft USA • Sarasota, FL

10d • Onsite

About The Position

The Business Administrator provides administrative support to Maintenance Repair & Overhaul (MRO) operations in Sarasota, Florida. The role coordinates customer information, estimates, billing, warranty documentation, technician training, and maintenance records. It ensures timely and accurate processing of work orders, invoices, warranty claims, and customer requests while supporting efficient shop operations and a high level of customer service.

Requirements

• High school diploma or GED required.
• 2–4 years of administrative, billing, customer service, or business support experience.
• Experience preparing estimates, processing invoices, reconciling work orders, and supporting billing activities.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Experience working with maintenance management, ERP, or customer database systems.
• Strong organizational skills and ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to accuracy in recordkeeping, documentation, and financial transactions.
• Excellent written and verbal communication skills with a customer-focused approach.
• Ability to work independently, collaborate across departments, and maintain confidentiality when handling customer and company information.

Nice To Haves

• Associate degree in Business Administration, Accounting, Aviation Management, or a related field.
• Experience in an aviation maintenance or service environment.
• Experience supporting warranty administration or claims processing.
• General aviation knowledge.
• Experience with Splendid and Quantum.

Responsibilities

• Maintain accurate, current aircraft, customer, and maintenance records in company databases.
• Prepare customer estimates and quotations for labor, parts, and services; track estimate approvals, deposits, and customer authorizations.
• Process and close work orders, verifying labor, parts, fuel, travel, and other billable charges before invoicing.
• Prepare, review, and distribute customer invoices; process payments and support collection activities as required.
• Verify aircraft warranty eligibility and coordinate warranty documentation, claims, supporting records, and vendor billing with the Warranty Specialist.
• Maintain maintenance schedules, warranty records, technical documentation, and tracking reports for operational and financial requirements.
• Support month-end close by reviewing open work orders, verifying documentation, and assisting with budget and financial reporting.
• Coordinate technician training, including course scheduling and travel arrangements such as flights, hotels, and rental vehicles.
• Serve as a primary customer contact for scheduling, billing inquiries, estimates, payments, and administrative requests.
• Provide administrative support to the Maintenance Support team and perform other duties as assigned.

Benefits

• 11 paid holidays per year, 15 days of paid vacation time, and 6 days of paid sick/personal time to start; vacation increases to 20 days after 5 years with Pilatus.
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage.
• Monthly HSA contributions totaling $2,250 annually for single coverage and $3,000 annually for family coverage.
• 401(k) retirement plan matching up to 6%.
• Life and long-term disability insurance premiums paid in full.
• Annual tuition assistance available after the first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED