Business Administrator, MRO

Pilatus Aircraft USA Ltd•Sarasota, FL

10d•$30 - $36•Onsite

About The Position

The Business Administrator provides administrative support to Maintenance Repair & Overhaul (MRO) operations by coordinating customer information, estimates, billing, warranty documentation, technician training, and maintenance records. Additionally, the role ensures the timely and accurate processing of work orders, invoices, warranty claims, and customer requests while supporting efficient shop operations and a high level of customer service.

Requirements

High school diploma or GED required
2-4 years of administrative, billing, customer service, or business support experience
Experience preparing estimates, processing invoices, reconciling work orders, and supporting billing activities.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Experience working with maintenance management, ERP, or customer database systems
Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong attention to detail and commitment to accuracy when maintaining records, preparing documentation, and processing financial transactions.
Excellent written and verbal communication skills with a customer-focused approach.
Ability to work independently, collaborate across departments, and maintain confidentiality when handling customer and company information.

Nice To Haves

associate degree in Business Administration, Accounting, Aviation Management, or a related field preferred.
experience in an aviation maintenance or service environment preferred.
Experience supporting warranty administration or claims processing preferred.
General aviation knowledge preferred.
experience with Splendid and Quantum preferred.

Responsibilities

Maintain aircraft, customer, and maintenance records in company databases, ensuring information is accurate and current.
Prepare customer estimates and quotations, including labor, parts, and services; track estimate approvals, deposits, and customer authorizations.
Process and close work orders, verifying labor, parts, fuel, travel, and other billable charges for accuracy before invoicing.
Prepare, review, and distribute customer invoices; process payments and support collection activities as required.
Verify aircraft warranty eligibility and coordinate warranty documentation, claims, supporting records, and vendor billing with the Warranty Specialist.
Maintain maintenance schedules, warranty records, technical documentation, and tracking reports to support operational and financial requirements.
Support month-end close activities by reviewing open work orders, verifying documentation, and assisting with budget and financial reporting.
Coordinate technician training, including scheduling courses and arranging travel accommodations such as flights, hotels, and rental vehicles.
Serve as a primary point of contact for customers regarding scheduling, billing inquiries, estimates, payments, and administrative requests.
Provide administrative support to the Maintenance Support team and perform other duties as assigned.

Benefits

11 paid holidays a year
15 days of paid vacation time
6 days of paid sick/personal time
increase to 20 days of paid vacation time after 5 years with Pilatus
90% of medical, dental, and vision premiums paid for single coverage
80% of medical, dental, and vision premiums paid for family coverage
Monthly health savings account (HSA) contributions totaling $2,250 for single coverage
Monthly health savings account (HSA) contributions totaling $3,000 for family coverage
401(k) retirement plan matching up to 6%
Life and long-term disability insurance premiums paid in full
Tuition assistance available annually after the first year