Sr. Business Administrator

General Dynamics Information Technology•USA IN Home Office (INHOME), IN

7d•$73,965 - $97,750•Remote

About The Position

At GDIT, people are our differentiators. We are seeking a Business Administrator Sr. who is innovative, dedicated, and highly motivated to solve daily operational and functional problems for our client, the federal Office of Child Support Enforcement (OCSE). OCSE proposes and implements national policy for the child support program. The OCSE Division of Federal Systems (DFS) develops, operates, and maintains federal systems that help states establish and enforce child support orders across state, tribal, and territorial boundaries. In this Business Administrator role, you will serve as Program Administration Specialist providing both program and administrative support to senior leadership. You will be part of a task area that includes administrative, communications, and web support functions. You will blend seamlessly into the child support program through your existing, extensive knowledge of child support or your willingness to develop this knowledge. You will serve as a key resource to and conduit for leadership in carrying out their management and program operational responsibilities.

Requirements

5+ years of related professional experience
Ability to obtain a Public Trust
Experience with Microsoft Office tools, specifically Outlook, Teams, Word, SharePoint, and PowerPoint
Experience with Confluence/JIRA
Experience with Adobe Acrobat Pro
Ability to handle multiple tasks simultaneously, respond effectively to ad hoc tasks, and meet critical deadlines

Nice To Haves

Outstanding written and verbal communication skills
Experience with light copyediting and proofreading
Experience using AI tools in a business setting
Excellent interpersonal skills and strong customer service orientation
Bachelor's degree
8 + years of related experience
Knowledge of child support program

Responsibilities

Understand the structure and components of the child support program, as well as its functional, business, and strategic needs.
Act as a gatekeeper by managing incoming email and using knowledge of child support, as well as leadership priorities and needs, to organize email folders and draft responses.
Organize and maintain a complex calendar of events and meetings with OCSE managers, partners, and stakeholders.
Coordinate with other HHS/ACF program offices in gathering information for cross-program initiatives and inter-agency meetings.
Manage a travel portfolio including speaking engagements and conference attendance by securing travel arrangements, completing required documentation, creating agendas and itineraries, researching pertinent background materials, and ensuring that leadership is aware of major or controversial issues.
Attend both in-person and virtual meetings and prepare agendas, meeting spaces, (including coordinating technology needs in Teams and with tech support), meeting summaries, and action items; assist with staff debriefs after meetings.
Track sources and due dates on action items, including tight-turnaround data calls, and ensuring leadership is responsive by independently coming up with draft responses.
Work closely with OCSE leadership team and key staff in providing continuous attention to major reports, plans of action, program direction, program accomplishments, etc.
Conducts in-depth analyses of actions, plans, proposals, and program recommendations presented for leadership to review to ensure that ideas, issues, points of view, and program interests are consistent with and/or further the leadership’s goals, objectives, and strategies.
Conducts or directs special studies or leads work groups on major and/or cross cutting issues that require coordinated and/or prompt attention.
Coordinates inter-office work group’s assigned special projects.
Defines the scope of work, prepares interim and final reports/products resulting from the group's work, and briefs the leadership on work group progress, problems and/or results.
Follows up on critical and sensitive action requests, issues, and priorities, tracking ongoing efforts and reports to ascertain existing and potential obstacles and to provide authoritative technical guidance.
Develops reports showing the composite status of various projects and efforts, which keeps leadership abreast of work progress so that they may determine what further or additional management action may be required.
Works closely with leadership to develop and identify program goals and objectives, establish priority areas, review fiscal year work plans and operating procedures.
Prepares leadership for meetings, conferences, etc., by developing and preparing agenda items, researching background materials pertinent to the meeting or conference, and ensuring leadership is apprised of major issues and questions.
Attends national child support conferences and other meetings at leadership’s request.
Maintains critical information in an organized way such that staff can make effective use of it and have easy access.
Maintains documents in SharePoint, Confluence/JIRA, and Teams.
Serves as a thought partner to leadership by understanding how to ask the right questions from the right people in order to follow through on the responsibilities listed above.

Benefits

Variety of medical plan options
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
10 paid holidays per year
Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance