Part-Time Business Admin Support

American University•Washington, DC

6h•$23 - $23•Onsite

About The Position

WAMU 88.5 is a public media station owned and operated by American University. WAMU is the source for local, regional and NPR news and original programs in Washington DC. Since 1961, WAMU has been amplifying voices and sharing stories from the many neighborhoods and communities in the District of Columbia, Maryland and Virginia. The Part-Time Business Administrative Support role is the first person a visitor encounters when visiting WAMU and is on call on an as needed basis as back up for the Operations Coordinator. The ideal person for this job must have excellent interpersonal skills to ensure visitors have a good first impression and feel welcome. This role answers the phone and responds to correspondence in a friendly and timely manner. The successful incumbent is required to be aware of all WAMU station activities. They will be asked to answer many general inquiries about WAMU and direct the public to the proper department and/or person for specific follow-up. In addition to answering the phones and responding to general inquiries through various platforms, the candidate will be responsible for: 1) greeting and processing visitors, 2) ensuring that guest consent forms are signed and properly filed, 3) work closely with the WAMU Audience Engagement team to maintain talking points on station-related matters, 4) maintaining the first-floor pantry inventory of refreshments for guests and visitors, 5) ensure that the reception area and mailroom are kept clean and in order, and 6) sort incoming mail and packages for the station.

Requirements

High school diploma or equivalent.
Less than 1 year of relevant experience.
Previous front desk experience in a professional office environment.
Ability to communicate effectively with individuals of all professional levels.
Basic knowledge of Microsoft Word, Excel, Outlook, and Power Point.
Strong interpersonal skills.
Residency in the DMV (District of Columbia, Maryland, or Virginia).

Nice To Haves

1 - 3 years of relevant experience.
Professionalism.
Good listening skills.
Strong customer service skills.
Handles pressure well.
Attention to detail.
Organizational skills.
Multitasking skills.
Knowledge of Zendesk software.

Responsibilities

Managing the reception desk by greeting visitors, ensuring guest consent forms are signed, and providing general information to the public via phone, email, and social media.
Answering the main station phone line and directing calls to appropriate department staff.
Working closely with the Marketing and Brand Engagement department to maintain updated talking points on station related matters.
Responding to listener feedback emails and assisting Development Operations Associates in handling donor and listener email responses.
Sorting incoming and outgoing mail for the station into appropriate staff mailboxes.
Signing for package and parcel deliveries from AU mail services, US Postal Office, UPS, FedEx and couriers.
Making daily rounds with urgent delivery items.
Maintaining the mailroom by ensuring it is organized, clean and all mailbox assignments are up to date.
Acting as the liaison between other AU tenants (DAR and UCM) and WAMU to ensure mail is delivered timely and accurately to all floors of the building.
Making outbound thank you phone calls to donors after on-air campaigns.
Writing thank you letters to donors.
Coordinating with Operations Coordinator to order and maintain station-wide office and coffee supplies of all departments and assisting in the distribution of supplies.
Maintaining inventory and replenishing refreshments for guests and studio clients.
Supporting the Operations Coordinators as necessary with station events and urgent situations such as inclement weather arrangements for essential broadcast staff.