Business Account Specialist
Quality Talent Group•Frisco, TX
•Hybrid
About The Position
Our client, a leader in the telecommunications industry for over 30 years, operates one of the largest nationwide retail networks. They are known for innovation, career growth opportunities, and driving success in retail sales. This role focuses on customer onboarding and support, outbound account management, upselling and prospecting, product advisory, and delivering an exceptional customer experience by handling billing concerns and de-escalating issues.
Requirements
- Bachelor’s degree or one or more years of relevant experience (work and/or military)
- Prospecting and opportunity identification skills
- Strong phone communication and product knowledge
- Ability to explain complex billing details clearly
- De-escalation and interpersonal skills
- Ability to navigate multiple systems simultaneously
Responsibilities
- Verify products, guide customers through billing, and ensure a smooth onboarding experience.
- Make proactive calls to small business customers to maintain account health and present relevant offers.
- Identify new business needs, referrals, and growth opportunities within existing accounts.
- Recommend plans, services, and features to optimize customer accounts.
- Handle billing concerns, de-escalate issues, and provide clear, value-driven solutions.
Benefits
- Competitive pay with incentive-based earning potential
- Up to $2,500 sign-on bonus
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- 401(k) with company match
- Paid time off: up to 15 vacation days, holidays, and personal days
- Paid parental leave
- Adoption assistance
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
