Business Account Manager

WOW! Internet, Cable & Phone • Huntsville, AL

9d • Hybrid

About The Position

The Business Account Manager is responsible for managing and growing WOW’s existing Small Business customer base. Small Business defined as: All accounts not identified as Strategic or Wholesale.

Requirements

• Bachelor’s degree (B.S.) in Business or related study from four-year College or University; or 3-5 years of related experience or equivalent combination of education and experience.
• 1-3 years of experience in account management or as a coordinator
• Ability to create relationships with internal and external customers
• Excellent verbal and written communication skills
• Must be able to present effectively in front of groups both technically and non-technically oriented
• Must be self-motivated and results-driven, as demonstrated by previous work experience
• Must possess the ability to analyze and solve problems arising through customer interaction
• Must possess ability to operate in a team environment
• Microsoft M365
• SalesForce.com
• Billing Software Systems
• regularly required to communicate verbally and in writing with customers and other employees
• required to use hands to type, handle objects and paperwork
• required to use close vision and be able to focus
• regular travel to customer locations and WOW! offices will be required

Responsibilities

• Responsible for renewing customer contracts to protect and grow existing revenue streams
• Responsible or assigned to work with indirect customers’ accounts
• Initiate and assist in delivering proposed solutions to meet the needs of the assigned customers as it relates to Voice, Data, or other Business Services products
• Maintain customer satisfaction including Customer Account Bill Reviews, completing a Business Needs Analysis during the renewal process and provide necessary direction to the customer in escalated situations
• Work effectively with the other WOW! departments to identify why issues have occurred, and communicate our strategic and execution of the solution for the customer
• Manage, cultivate, and execute the delivery of sales and services to accounts in the WOW! markets
• Introduce new WOW! products and services to existing customer accounts
• Appropriate reporting and management of customer accounts as requested
• All other duties are assigned

Benefits

• Base salary plus commission
• restricted stock grant of $5,000
• Medical, dental, and vision insurance
• 401k with a company match
• Paid time off
• paid holidays
• tuition reimbursement
• Significant discounts on broadband packages for employees residing in our service areas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level