Business Account Manager

WOW! Internet, Cable & Phone•Huntsville, AL
•Hybrid

About The Position

The Business Account Manager is responsible for managing and growing WOW’s existing Small Business customer base. Small Business defined as: All accounts not identified as Strategic or Wholesale.

Requirements

  • Bachelor’s degree (B.S.) in Business or related study from four-year College or University; or 3-5 years of related experience or equivalent combination of education and experience.
  • 1-3 years of experience in account management or as a coordinator
  • Ability to create relationships with internal and external customers
  • Excellent verbal and written communication skills
  • Must be able to present effectively in front of groups both technically and non-technically oriented
  • Must be self-motivated and results-driven, as demonstrated by previous work experience
  • Must possess the ability to analyze and solve problems arising through customer interaction
  • Must possess ability to operate in a team environment
  • Microsoft M365
  • SalesForce.com
  • Billing Software Systems
  • regularly required to communicate verbally and in writing with customers and other employees
  • required to use hands to type, handle objects and paperwork
  • required to use close vision and be able to focus
  • regular travel to customer locations and WOW! offices will be required

Responsibilities

  • Responsible for renewing customer contracts to protect and grow existing revenue streams
  • Responsible or assigned to work with indirect customers’ accounts
  • Initiate and assist in delivering proposed solutions to meet the needs of the assigned customers as it relates to Voice, Data, or other Business Services products
  • Maintain customer satisfaction including Customer Account Bill Reviews, completing a Business Needs Analysis during the renewal process and provide necessary direction to the customer in escalated situations
  • Work effectively with the other WOW! departments to identify why issues have occurred, and communicate our strategic and execution of the solution for the customer
  • Manage, cultivate, and execute the delivery of sales and services to accounts in the WOW! markets
  • Introduce new WOW! products and services to existing customer accounts
  • Appropriate reporting and management of customer accounts as requested
  • All other duties are assigned

Benefits

  • Base salary plus commission
  • restricted stock grant of $5,000
  • Medical, dental, and vision insurance
  • 401k with a company match
  • Paid time off
  • paid holidays
  • tuition reimbursement
  • Significant discounts on broadband packages for employees residing in our service areas
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