Business Account Coordinator

Red Wing Shoe Company•Red Wing, MN

1d•Remote

About The Position

The Business Account Coordinator delivers customer service to industrial customers and retailers who inquire about Red Wing products and services or participate in the Red Wing for Business Program. The role works with the Industrial Team to coordinate and implement account and program setup, maintain account information, support customer onboarding, investigate concerns and disputes, and communicate resolutions. The coordinator also assists participating retailers and supports e-commerce orders. This is a remote role with infrequent travel to corporate headquarters in Red Wing, Minnesota, for “Moments that Matter.” Candidates residing in the Twin Cities and Greater Minnesota area are preferred. The coordinator develops knowledge of products, pricing, procedures, and industry changes; educates customers about products and services; and recommends solutions that fit customers’ needs and programs. The position requires accurate work across multiple systems, responsive communication by phone and email, and the ability to work independently and collaboratively. The targeted hiring range for this full-time position is $38,800–$50,500, depending on qualifications. The company describes an expanded salary range that provides opportunities for advancement; individual pay depends on factors such as job-related skills, competencies, experience, education or training, and market demand.

Requirements

High school diploma or equivalent.
At least 4 years of experience in customer service, account coordination, account management support, sales support, or a related customer-facing role.
Experience resolving customer inquiries and providing support through phone, email, and other communication channels.
Experience managing detailed information, maintaining accurate records, and working within multiple systems.
Ability to deliver professional, empathetic, solutions-oriented customer service.
Strong problem-solving, organizational, and time-management skills, with attention to detail.
Excellent verbal and written communication skills and the ability to build positive relationships with customers and internal business partners.
Ability to support account setup, maintenance, and customer program administration while managing multiple priorities.
Ability to work independently and collaboratively in a team environment.
Ability to investigate and resolve customer concerns in a timely and professional manner.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Experience using CRM platforms.
Experience working with order management systems and customer service applications.

Nice To Haves

Experience supporting B2B customer accounts, industrial customers, or retail partner programs.
Experience with customer onboarding, account maintenance, and program implementation.
Familiarity with invoice review and basic accounting concepts, including credits, debits, and billing adjustments.
Experience supporting e-commerce orders and online customer transactions.
Experience with Salesforce is preferred.

Responsibilities

Provide timely, friendly, knowledgeable customer service that exceeds customer expectations.
Support business advantage accounts by assisting with account and program setup, account changes, investigating and resolving concerns, and communicating with customers.
Collaborate with the Industrial Team to ensure smooth onboarding of new accounts.
Partner with Red Wing for Business on changes, ensure systems are consistent and accurate, and investigate and resolve disputes.
Assist participating retailers with business advantage account questions.
Develop and maintain knowledge of products, pricing, and procedures, and stay current on relevant industry changes.
Educate customers about products and services and recommend appropriate product solutions.
Identify customer needs and provide suitable solutions for their needs and programs by phone and email.
Assist with e-commerce online orders.