Emerald's Bus Person (PT)

Jamul Casino•Jamul, CA

8d•Onsite

About The Position

Emerald's Bus Person (PT) is responsible for providing friendly, fast, and helpful customer service to all guests and team members. This role assists servers with the guest dining experience, completes assigned tasks by management, and is responsible for clearing and resetting tables according to venue standards. The Bus Person ensures tables are ready for guests, serves bread, butter, and water, and works with servers to expedite service. They monitor tables to assess guest needs, restock and clean their station, and participate in pre-shift meetings. This position requires maintaining consistent attendance, participating as a team member, declaring tips, and adhering to all company policies, procedures, and gaming laws. The role also involves performing job duties safely, meeting uniform and appearance requirements (including slip-resistant shoes), and undertaking any other reasonably requested job duties to promote productivity and business efficiency.

Requirements

Must be at least 21 years of age.
Associates Degree (A.A.) in culinary or related field; minimum of four years culinary experience in multiple venues, or equivalent combination of education and experience.
Minimum of three years previous supervisory experience required.
Minimum of three years’ experience in restaurant, baking and pastry work preferred, including artisan style bread production, ice cream, and sorbet production, sugar & chocolate work, centerpieces, high volume cake production, cake decorating and finishing skills.
Must have excellent verbal and written communication skills.
Excellent customer service/communication skills.
Must meet professional appearance standards as prescribed by company policy.
Must be able to respond to visual and oral cues.
Able to tolerate second-hand smoke, noise, bright lights.
Able to work at a fast pace in often crowded/noisy environment.
Ability to earn and maintain a current Food Handlers Card.
Ability to earn and maintain RBS Certification within 60 days of employment.
Must be able to acquire and maintain appropriate gaming license.
Must be proficient in Microsoft applications (Excel, Word, and Outlook).
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Must be able to efficiently and accurately count money and gaming chips and make a change.
Possess the ability to operate an adding machine and have basic computer skills.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

Nice To Haves

Minimum of three years’ experience in restaurant, baking and pastry work preferred, including artisan style bread production, ice cream, and sorbet production, sugar & chocolate work, centerpieces, high volume cake production, cake decorating and finishing skills.

Responsibilities

Provide friendly, fast, and helpful customer service to all guests and team members.
Assist server with guests dining experience.
Complete any task assigned by dining room manager, chef, or supervisor.
Responsible for clearing all table and resetting them for new seating in accordance with venue standards.
Ensure each table is ready for guests arrival in accordance with venue standards.
Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables.
Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them.
Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area.
Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards.
Attendance at pre-shift meetings.
Responsible for maintaining a regular and consistent attendance record.
Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.
Declare tips through time and attendance system at the end of each shift.
Attend all departmental and company training programs or meetings as directed.
Compile information, complete and submit reports as needed.
Adhere to all company policies and procedures.
Adhere to all gaming laws and regulations.
Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.
Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.
Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
Manages work procedures and expedites workflow.
Provides recommendation for employee performance (disciplining, coaching, and counseling).