Bus Operator - Demand Response - Full Time

Keolis America•Framingham, MA

3d•Onsite

About The Position

The Full Time Bus Operator - Demand Response provides MWRTA's passengers with safe, friendly transportation in vehicles designed for wheelchair lifts, seats, and other special access. This position focuses on non-emergency medical transportation and we welcome candidates with experience in customer service, home health-care, or ability to provide high-quality patient care.

Requirements

Must be minimum 21 years of age
5 years verifiable valid Drivers license
Valid Massachusetts Driver’s License
Must have clean driving record – DMV printout required for the last 10 years
Must have stable work history
Excellent customer service skills
Positive attitude and enjoy working with the general public
Adaptive decisions making skills handling unexpected situations
Excellent communication skills
Able to follow directions
Consistently showing up on time and being dependable
Ability to obtain a CDL with Passenger and Airbrakes Endorsement
Ability to work in an ever changing environment
Patience and Understanding: Providing compassionate service to passengers with special needs
Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination.
Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.

Nice To Haves

experience in customer service
home health-care
ability to provide high-quality patient care

Responsibilities

Ensure customers feel welcome
Effectively communicate with passengers especially in the event of service disruptions
Provide passengers with assistance as needed
Accommodate passengers with information such as schedule, guidance, ect.
Practice defensive driving, anticipating potential hazards and reacting appropriately to avoid accidents
Ensure safe on-road operations while maintaining on-time performance
Familiarity with assigned routing and detours to include inclement weather
Awareness of ADA Policies and Procedures to ensure compliance
Proper operation of all wheelchair lifts to include manual operation, for each bus model
Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures
Assist and help passengers with mobility devices, such as wheelchairs or walkers while providing either curb to curb or door to door service
Assisting passengers with boarding and properly securing wheelchairs
Collect the prescribed fare media and notify dispatch of any type of fare evasion or fraud
Perform pre and post trip inspections and enter all defects on to the DVIR forms
Follow exact deadhead routing and their assigned revenue service routes
Depart the start of each route exactly on-time and never operate ahead of schedule
Perform other duties as assigned