Bus Operator

MARTA•Atlanta, GA

6d•Onsite

About The Position

Operates various model buses to transport passengers over established bus routes and to special events. This role requires exceptional customer service skills and the ability to communicate effectively with diverse members of the public. The Bus Operator is responsible for ensuring the safety and satisfaction of all passengers.

Requirements

High school diploma or equivalent.
Must be 21 years of age.
Must possess knowledge of, or the ability to learn to evaluate its general operation condition.
Must possess knowledge of, or the ability to learn the motor vehicle code for the State of Georgia.
Exceptional customer service skills and the ability to communicate effectively with diverse members of the public are essential.
A current valid State of Georgia issued CDL license [Class A or B with a Passenger (“P”) endorsement ]
A current valid State of Georgia issued Commercial Driver Learner’s (CDL) Permit (Class A or B with a “P” endorsement) is required.
Individuals hired with a valid State of Georgia issued Commercial Driver Learner’s Permit, must obtain a valid State of Georgia issued Commercial Driver’s License (Class A or B with a Passenger endorsement within the allotted three (3) weeks of the Bus Operator Candidate’s Training Program.
A maximum of one (1) moving violation with a maximum of three (3) points on Motor Vehicle Report (MVR) within a 24-month period.
No DUI violations within the last 5 years.
Dependable transportation to report to work.
Participation in MARTA's Drug & Alcohol Program is a condition of employment.
This position has been identified as SAFETY SENSITIVE.

Nice To Haves

At least one year of direct customer service and/or prior commercial bus, taxi or limousine driving experience is preferred.

Responsibilities

Drives and operates a commercial passenger bus, transporting passengers to and from scheduled stops, announcing major stops, transfer points, and other announcements as requested/required.
Collects proper fares and validates passes and identification cards, utilizing electronic fare registering and collection equipment.
Exercises reasonable care in the handling of funds and other valuables, to include proper reporting of lost articles.
Courteously provides schedule, route, and fare information to passengers seeking assistance.
Assists disabled passengers in boarding, riding, and alighting in a safe manner.
Operates wheelchair lifts or scooters and secures equipment of affected passengers in accordance with the Americans with Disabilities Act (ADA).
Maintains, supports, and promotes a safe work environment at all times.
Conducts routine bus inspections of assigned vehicle before and after daily run (pre-trip and post-trip inspections) in conformance with all applicable safety and operation procedures.
Documents inspection findings.
Promptly engages Bus Operations Control Center (BCC) MARTA Police in cases of passenger unruly conduct and/or any threat to passenger or safety of self.
Prepares and submits accident and incident reports in a timely manner utilizing proper forms and in accordance with established guidelines.
Uses Bus phone and logs into the Automated Vehicle Locator (AVL) to communicate equipment failures, schedule delays, hazardous or dangerous conditions along bus route and passenger loading zones, to include such hazards as unusual traffic, road conditions, obstructions, construction, potential criminal activity, etc.
Performs other assigned tasks as requested.