Bus Operations Supervisor

GRTC Transit System•Richmond, VA

2d•$0 - $71,500•Onsite

About The Position

Join a Mission That Moves Richmond. GRTC is uniquely integrated with the community and offers a range of opportunities, from launching innovative new service designs and building large capital projects to expanding throughout the region and continuing to grow ridership. Joining GRTC also means moving to a vibrant capital city with a nationally renowned arts and culture scene, delicious food, and enormous potential. Located just ten minutes from downtown, GRTC’s headquarters powers 30,000 transit trips a day, with more routes & regional connections in development as well as a second bus rapid transit line that will complement the Pulse, our ITDP Bronze Medal-winning flagship system that serves as the spine of our network.

Requirements

Bachelor’s degree or equivalent experience.
2 years’ experience in a supervisory/management capacity.
Valid Virginia Commercial Driver’s License required.

Nice To Haves

3 years’ bus transit experience preferred.
Prior union environment experience preferred.
Familiar with routes and service area.
Extensive knowledge of the transit industry.
Must have strong written and verbal skills
Excellent technical skills required with Radio, CAD/AVL experience preferred. Ability to enter, correct, and retrieve data.
Proficient in Windows Computer environment and Microsoft Office Suite (Excel, Word, Outlook, etc.).
Ability to manage time efficiently and effectively, detail-oriented, and strong organizational skills.
Must be able to work a flexible schedule

Responsibilities

Keeps the Bus Operations Managers informed of any problems.
Maintain Operator attendance, pay, and leave time records through Hastus.
Monitor all in-service vehicles to ensure they are maintaining their headways, including analyzing running times, frequency needs, passenger loads, and time point checks.
Monitor CAD/AVL radio system to maintain contact with transit vehicle operators to control on-street service and to respond to emergencies and special needs.
Respond to Operator calls for assistance in a professional and timely manner.
Ensure that road problems and detours are properly documented and communicated to operators and other appropriate stakeholders.
Manage schedule revisions and changes.
Maintain accurate management data and reports.
Maintain updated seniority lists.
Accurately document disciplinary action of operators after properly checking employee records and ensure that company policies and procedures are followed.
Communicate effectively with dispatch regarding location and maintain availability through radio communication throughout the entire shift.
Manage daily employee data in Hastus and assign work in Hastus.
Maintain an extra board, ensuring that all operators are accounted for, and assign buses to operators while keeping proper records via a computerized transportation system.
Maintain accurate sick book records and data entry in Hastus.
Prepare daily operational reports regarding road failures, accidents, vehicle changes, run numbers, vehicle mileage, farebox problems, etc.
Supervise, instruct, and conduct routine checks of operators relative to schedule adherence, route, proper signage, traffic regulations, safety, operating rules and policies, uniform regulation, general appearance, physical condition, attitude toward the public, proper fare collection, and general demeanor.
Manage on-board and vehicular accident scenes, conduct accident investigations, and complete all corresponding reports.
Provide on-street supervision of transit operators to ensure compliance with operating standards and to assist with problems; re-establishes schedules in case of breakdowns; assist with unruly passengers in addition to PSO/PSA or law enforcement when necessary; suggests alternative routes due to accidents.
Operate transit bus both in and out of service as needed.
In accordance with our mission statement, additional duties and/or tasks may be assigned to maintain seamless service for the agency.