District Supervisor of Bus Operations

Hillsborough Area Regional Transit Authority (HART)•Tampa, FL

6d•Onsite

About The Position

The District Supervisor of Bus Operations is accountable for customer service and strategic follow-through at any of the bus divisions. The District Supervisor of Bus Operations assists the Superintendent in maintaining optimal service performance and for identifying and/or resolving issues to better support the Authority’s strategies, programs and initiatives. The position will act on behalf of the Superintendent during their absence and may cover various shifts, including evenings, overnights, weekends, holidays and special events.

Requirements

Requires an Associate's degree from an accredited college or university, with major course work in Public Administration, Business Administration, Transportation, or a closely related field.
A minimum of five (5) years’ supervisory experience in transit or transportation operations, to include management of bus operations and administrative activities.
Ability to operate small office equipment, including copy machines or multi-line telephone systems, as well as a computer for both data entry, word processing, and/or accounting purposes.
Valid Florida Driver’s License or be able to obtain one within 10 days of hire of moving to the State of Florida.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Assists in the overall day-to-day management of the transportation department by monitoring operations and ensuring effective and consistent operating practices.
Monitors schedules for arrivals and departures from the division to ensure daily operation of the division while providing courteous customer service to the public.
Provides supervisory support and administrative oversight for the personnel and activities at their assigned division.
Research, identifies, investigates, interviews, and document customer service complaints/commendation.
Conducts investigations into accidents/incidents and administers appropriate discipline.
Assists managers with investigations to ensure appropriate discipline is administered.
Holds grievance hearings, attends and testifies at Arbitration Hearings, in order to promote and enforce legal and regulatory requirements.
Re-instruct operators as needed, in the proper rules and regulations and safe methods of operating the bus in accordance with Standard Operating Procedures.
Works closely with Divisional Training Instructors to ensure adequate and timely training is provided to Bus Operators.
Attends and functions as a facilitator when needed at various departmental meetings.
Performs other work-related duties as assigned.