Bus Operations Supervisor

City of Charlotte

2d•Onsite

About The Position

Supervise and oversee the Shuttle Bus Operations at the Charlotte Douglas International Airport to maintain the operational efficiency of buses by ensuring Airport Shuttle Bus Drivers and Shuttle Bus Dispatchers and Fuelers follow procedures as necessary to meet customer demands. Ensure effective, timely and responsive service to meet the needs of airport employees and the traveling public. Act decisively and exercise independent judgment within established rules, regulations and procedures.

Requirements

High School diploma or equivalent and 5 year(s) of relevant experience; or 2 Year College Degree and 3 year(s) of relevant experience; or Bachelor's degree and 1year of relevant experience.
A CDL A or B license with a passenger endorsement is required.
Thorough knowledge of shuttle bus operation.
Thorough knowledge of transportation, rules, regulations, policies and procedures.
Ability to safely drive any of the shuttle bus models and train others to do the same.
Administrative and clerical procedures, methods, and computer equipment.
Records retention and disposal.
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships.
Troubleshooting and problem-solving techniques.
Organization and time management.
Collaboration and teamwork.
Providing excellent customer service.
Performing a variety of duties, often changing from one task to another of a different nature.
Follow verbal and written instructions.
Plan and organize the work of support staff.
Analyze problems and make effective decisions.
Deal tactfully and courteously with the public, represent the airport in a positive, professional manner, and establish and maintain effective working relationships with co-workers, tenants and contractors.
Ability to communicate effectively, orally and in writing, and complete related paperwork.
Speak English clearly enough to be understood over the radio and communicate effectively with customers.
Ability to effectively use Word, Excel, PowerPoint and Outlook, and assist others in their use of these programs.
Ability to lead and provide clear directions.
Ability to work as part of a team.
Understanding of driver safety score and other metrics.
Must be able to work assigned shifts, including holidays, or special events, to include urgent/emergency situations and inclement weather. Shifts and desk hours subject to change. Overtime possible.
This position is deemed mission critical and is not eligible for teleworking.
Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
Positions in this class typically require sitting, standing, walking, bending pulling and pushing.
Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, driving, climbing, or walking, pushing and pulling up to 50 lbs.
Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, pulling, talking, hearing, seeing, and repetitive motions.
Light to moderate lifting when performing tasks.
To comply with bus manufacturer specifications, a candidate’s weight may not exceed 350 pounds.
Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling, bending when performing tasks.
Adequate vision, hearing, and speech required.
Must be able to pass the City of Charlotte pre-employment physical.
Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data.
Ability to operate in an environment with frequent interruptions.
Comprehend written information in work related documents.
Ability to hear, understand and distinguish speech.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA).
The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination.
During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

Nice To Haves

5 years bus operations experience
Supervisory experience with large work groups
Ability to maintain day to day operations, while managing projects as assigned.

Responsibilities

Supervise and coordinate 24/7/365 Shuttle Bus Operations activities including administration and enforcement of airport ordinances, DOT Standards, rules and regulations. Instruct drivers on approved airport transportation routes, policies and procedures.
Oversee daily bus operations to ensure services run smoothly, safely, and on schedule. Coordinate with dispatchers to supervise drivers, assignment routes, adjust schedules, and allocate resources as needed.
Utilize the Fleet Management System to monitor bus locations, track driver performance, and analyze operational data. Ensure the system is used effectively to optimize routes and improve overall efficiency.
Monitor, and report on key performance indicators, safety incidents, vehicle utilization, customer satisfaction, driver safety scorecard, and driver performance scorecard. Use metrics to drive continuous improvement and operational excellence. Monitoring drivers’ performance for “driver of the month”.
Supervise and monitor the work and performance of the Shuttle Bus Drivers Fuelers and Dispatchers. Complete Performance Reviews, coaching and progressive discipline. Conduct shift bids, prepare schedules, assign work to Shuttle Bus Drivers, Fuelers and Dispatchers. Participate in work of subordinates as required to maintain an efficient operation. Advise management staff of operational concerns and recommend changes to areas such as staffing levels, safety hazards and maintenance issues.
Monitor radio communication and assign buses to meet customer demands. Approve alternative service in accordance with established procedures. Ensure authorized breaks and meal periods are assigned and recorded in accordance with policies and procedures.
Respond to and investigate vehicle accidents and injuries to include pulling cameras footage from buses and reviewing its contents. Complete associated paperwork in accordance with policies and procedures. Participate on the Accident Review Committee. Transport employees for drug testing in accordance with Aviation Department and City policies and procedures.
Complete related paperwork such as vehicle inspection reports, vehicle work orders, training records, performance reviews, disciplinary memos, performance improvement plans, shift logs and training records.
Time keeping. Enter, adjust and approve time, vacations, overtime and make schedules. Answer and document calls from drivers and customers and provide them with relevant information. Provide accurate information to the public. Respond to requests for service in accordance with policies and procedures. Follow-up with Management staff in accordance with policies and procedures. Monitor attendance and conduct disciplinary actions as necessary.
Hiring of Shuttle Bus Drivers, Fuelers and Dispatchers. Select applicants and conduct interviews and reference checks. Complete necessary paperwork for badge renewals, onboarding and offboarding.
Assist passengers and work public areas during IROPS such as inclement weather, holidays, special events and airport emergencies. increase bussing operations and services as deemed necessary.
Serve as a back-up for Bus Operations Trainer and Dispatcher as required to maintain an efficient operation.
Other duties, as assigned.