Bus Operations Representative
About The Position
The Bus Operations Representative plays a vital role in the success of the casino's marketing-related functions. This position will participate in front-line customer service, new card sign-ups, customer database, promotional and enrollment kiosks, comp redemption, ticket sales, daily bus operations, and promotions. The representative ensures a smooth and welcoming experience that enhances guest satisfaction and supports the property. Responsibilities are performed in accordance with all Company standards, policies, and procedures. This position will report directly to the Bus Supervisor.
Requirements
- Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
- Knowledge and ability to use a computer keyboard and mouse.
- Ability to accurately work and/or manage multiple projects under demanding circumstances.
- Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
- Must be at least 21 years of age.
Nice To Haves
- One (1) year experience in guest service preferred.
- Bilingual preferred.
Responsibilities
- Responsible for practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
- Oversee the arrivals and departures of buses along with all daily documentation required.
- Verify and process guest eligibility for bus program initiatives (Rewards program, free play, food vouchers).
- Monitor and report all bus-related issues to the Bus Supervisor.
- Issue Player Cards and input data into the player system.
- Issue comps to qualified players.
- Be involved in special events and promotions.
- Be involved in ticket sales.
- Assist in developing and maintaining positive relationships with bus companies, tour operators, and group leaders.
- Effectively and accurately operate assigned equipment, including but not limited to Konami Player Tracking, promotional and enrollment kiosks, standard computer terminals, embossers, InfoGenesis, scanners, and mobile devices for enrollment and bus operations.
- Other job-related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
