Bus Aide

MV Transportation • Santa Rosa, CA

4d

About The Position

MV Transportation is seeking an Attendant / Bus Aide to assist vehicle operators and passengers with safe transportation and monitor passenger activity while the vehicle is en route. The role includes helping passengers board and exit, ensuring appropriate passenger securements, maintaining order and monitoring passengers, and supporting communication between client agency personnel and operations staff. The Bus Aide also assists operators during accidents or passenger emergencies, helps navigate to locations, and supports safe, clean vehicle conditions throughout each shift.

Requirements

• High school diploma or equivalent.
• Experience assisting passengers or working with persons with disabilities.
• Experience monitoring passengers or groups of people in an enclosed environment.
• Excellent customer service skills.
• Map-reading and directional skills.
• Ability to lift 50 pounds.

Responsibilities

• Assist passengers on and off vehicles and ensure appropriate passenger securements are engaged.
• Maintain order on the vehicle during transport and monitor clients appropriately.
• Serve as a liaison between client agency personnel and operations staff, ensuring accurate attendance and client delivery.
• Communicate problems or situations effectively and proactively work to resolve issues affecting agency clients, caretakers, and other passengers.
• Assist the vehicle operator during accidents or passenger emergencies, including securing the vehicle and safely removing passengers when necessary.
• Diffuse difficult situations positively and respectfully, considering passengers’ needs.
• Ensure the vehicle is safe and clean at the start and end of each shift.
• Communicate effectively with dispatch or central office personnel via two-way radio.
• Assist operators with navigation and finding locations when necessary.
• Maintain a professional demeanor and appearance.
• Be reliable in attendance and work cooperatively with staff, management, and peers.
• Maintain a safe work area and focus on safety to reduce the risk of injury to oneself or other employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED