Bureau of Water Resources Intern (UNPAID)

Commonwealth of Massachusetts • Boston, MA

8h

About The Position

MassDEP’s Bureau of Water Resources is seeking a motivated, detail-oriented college student or recent graduate for an unpaid winter internship focused on modernizing agency forms and documents to improve public engagement and make its services easier to navigate. The intern will research and test modern form-building technologies, including Gravity Forms, Adobe tools, and other web-based solutions, and assess how well they meet Bureau needs while providing a consistent, intuitive user experience.

The project includes reviewing the Bureau’s forms, identifying common elements and opportunities for consolidation, and exploring how electronic forms and AI-assisted analysis could reduce complexity and the staff time needed to maintain forms. The intern will document findings and recommendations and help develop a roadmap for moving from traditional document-based forms to modern digital solutions. The work offers practical experience with UX/UI, web development, digital forms, AI-assisted analysis, and technology decision-making in government. The intern will collaborate with Bureau staff, the web team, and IT professionals, and may also provide occasional support to the program coordinator.

This unpaid internship is designed for students or recent graduates seeking practical experience. Interns may be eligible to earn academic credit through their college or university. The position is 22.5 hours per week, with a stated start date of January 11, 2027, and end date of June 18, 2027.

Nice To Haves

• Basic knowledge of or interest in web development, online form builders, UX/UI design, or building accessible, user-friendly digital tools.
• Familiarity with, or interest in learning, accessibility best practices and standards for inclusive digital resources.
• Familiarity with, or interest in, environmental requirements and data, user analytics, generative AI tools, online form platforms, web design, or information architecture.
• Experience working with PDFs or web content.
• Experience with MS Office, Adobe Acrobat, InDesign, Photoshop, or Illustrator is a plus.
• Interest or experience in the environmental sector is preferred but not required.

Responsibilities

• Review and analyze a sample of the Bureau’s existing forms to understand their structure, purpose, and common features.
• Research modern form-building platforms and technologies, including Gravity Forms, Adobe solutions, and other web-based solutions.
• Build and test sample forms on multiple platforms, comparing user experience, functionality, ease of development, and maintenance requirements.
• Use AI tools to analyze the department’s form inventory and identify common fields, content, patterns, and potential duplication.
• Collaborate with department staff, web team members, and IT professionals to understand technical requirements and organizational needs.
• Document research and testing findings and develop recommendations for future form development and conversion.
• Present project findings, examples, and recommendations to department staff at the conclusion of the internship.
• Occasionally support the program coordinator by posting web content, creating accessible documents, responding to records requests, and performing other assigned duties.

Benefits

• Interns may be eligible to earn academic credit through their college or university.
• The posting describes a comprehensive suite of employee benefits for Commonwealth careers; it does not specify which benefits apply to this unpaid internship.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed