Building Supervisor

ServiceMaster Clean of Chatham, Windsor & Sarnia•Chatham-Kent, ON

1d•Onsite

About The Position

Reporting to the General Manager, the Building Supervisor will be responsible for managing cleaning operations and staff assigned to residential and commercial client sites.

Requirements

Ability to manage people and drive performance of crew/staff
Effective communication skills both written and verbal
Ability to engage clients in conversations to service their needs and meet expectations
Proven ability to build and maintain strong working relationships
Pride taken in providing clean residential and commercial environments to clients
Strong attention to detail and ability to multi-task
Demonstrated sound work ethics
Flexible, adaptable and able to work effectively in a variety of settings
Works well independently and in a team environment
High School and Post-secondary education and/or the equivalent combination of education and experience in the industry.
Minimum of three (3) years of experience in a supervisory role.
Minimum of five (5) years of experience in cleaning services.
Vacuum cleaners, dust-aids, hardwood cleaners

Nice To Haves

Experience in commercial cleaning is preferred.
n/a

Responsibilities

Maintain all building areas above established quality standards
Train new hires on job requirements and employment expectations, which includes the ServiceMaster Capture and Removal Cleaning System, cleaning safety, and expectations for personal and professional conduct
Maintain daily log book regularly to record unusual activity (doors found unlocked, unusual occurrences, etc.)
Manage work projects and assign crews/staff as required
Manage performance of crews/staff on work assignments, regularly communicate performance expectations and provide feedback to address opportunities/improve productivity
Monitor adherence to standards/policies set by ServiceMaster, including, but not limited to, timely attendance to work assignments, dress code and personal appearance of crew/staff on a daily basis
Ensure periodic cleaning schedule is adhered to by assigned staff and find additional/replacement staff to work on those projects if necessary
Conduct monthly council meetings with crew/staff and report outcomes to the General Manager/Franchise Owner on attendance, major topics covered and team commitments within 24 hours.
Manage inventory of supplies by reviewing usage, condition of equipment and restocking by crew/staff every Monday
Assign and supervise crew/staff to ensure established standards are met for internal and external building security and lighting requirements on a daily basis – specifically during times when offices are being cleaned and before leaving the building, maintenance of hard floors and periodic cleaning schedule
Adjust schedules and shift times as necessary to accommodate changes in traffic patterns, weather conditions or personal emergencies, and communicate in a timely manner to crew/staff
Accurate record keeping of all time sheets and ensuring required parties are communicated to in a timely manner
Establish positive rapport with clients when possible
Provide an exceptional level of service that exceeds the expectation of the client
Conduct all work in accordance with company safety policies
Adherence to all company workplace policies
Perform other duties as may be required