Building Software Administrator (PFT) (CUPE 7.26) Repost

Norfolk County•Simcoe, ON

1d•Hybrid

About The Position

As the Building Software Administrator, you’ll maintain and enhance Norfolk County’s CityView systems to streamline permitting, inspections, and enforcement workflows. Your work will improve digital service delivery, support staff and public users, and drive efficiencies that strengthen the County’s building and development processes. Reporting to the Supervisor, Building, to provide Cityview support, website support, customer service, administration, communications, research and analysis for Building Code initiatives. The Building Software Administrator will be responsible to maintain, implement, and troubleshoot the Building Department permit tracking software (Cityview). This position also provides essential application and technical support as a corporate Cityview administrator to ensure that digital service delivery, development application, building permit processing, building inspections, and municipal enforcement workflows are efficient, reliable, and continuously improved. Responsible for the promotion, support, application development, process review and enhancement activities related to Cityview for the purpose of improving processes and the efficient delivery of services to internal and external stakeholders.

Requirements

Graduation from a two (2) year community college program or equivalent in Computer Science, Public Administration, Public Service or Business Administration; or other related program with a focus on database management.
3 years’ experience in a business and technology position with related experience in application support, configuration, and process improvement within a municipal or enterprise environment an asset.
Advanced knowledge of procedures related to administrative functions of the Ontario Building Code and Building Code Act.
Demonstrated experience with Harris/CityView software, CityView Portal, and Bluebeam or similar software preferred.
Strong customer service skills with the ability to deal appropriately with contentious situations and to exercise discretion, judgment, diplomacy and confidentiality when dealing with the public, employees and stakeholders.
Good understanding of provincial statutes including Ontario Building Code Act, Planning Act, Municipal Act.
Strong understanding of planning and development process, building permitting process, inspections, and enforcement workflows.
Strong interpersonal, communication, organizational and time management skills.
Ability to work independently as well as a team player.
Proven organizational skills demonstrating effective time management, accuracy, and adaptability.
Excellent communication, administrative and interpersonal skills.
Ability to work independently with little direction in a fast paced and stressful environment, meeting deadlines with constantly shifting priorities.
Comply with corporate and departmental policies and procedures.
A valid Ontario G driver’s license and access to a reliable vehicle including the ability to provide a drivers abstract when requested during the recruitment process.
Computer knowledge in corporate standard software (Microsoft Office, Pearl, FMW) and department specific software (Cityview, Bluebeam).
Must be aware of safe work practices as they relate to job responsibilities and work environment and have the basic understanding of the Occupational Health and Safety Act.

Nice To Haves

3 years’ experience in a business and technology position with related experience in application support, configuration, and process improvement within a municipal or enterprise environment an asset.
Demonstrated experience with Harris/CityView software, CityView Portal, and Bluebeam or similar software preferred.

Responsibilities

Troubleshoot and resolve identified problems within Cityview operations, workflows, business rules for all functions of the department, and coordinate system solutions with the IT department as required.
Supports the ongoing development, implementation, and evolution of the Cityview system.
Update Cityview as needed.
Acts as main contact for Cityview.
Resolve Cityview software concerns.
Lead the integration of Cityview into the daily operations of the County, including staff training and the preparation of manuals, system documentation, and user guidelines.
Evaluate application permissions to ensure staff compliance with established procedures and effective adoption of system usage.
Work in collaboration with Information Technology (IT) and other staff in the installation and configuration of Cityview, management of data, storage structures, data integrity and user access.
Coordinate the investigation of system errors to identify root causes, advise teams on resolving user errors, and share practical tips to enhance system understanding and utilization for improved performance.
Correct any data entry errors in Cityview.
Recommend modifications and/or enhancement to Cityview to meet user needs.
Understands the interrelationships and information flow between different user applications in Cityview, including Permitting and Inspections, Bylaw Enforcement, Planning and Engineering.
Perform testing for all process and workflow changes and provide accurate and concise feedback to ensure the department’s needs are met.
Reviews existing processes and identifies and recommends opportunities for efficiency improvement through streamlined Cityview processes, reports, and documents.
Communicate business requirements to Information Technology department staff where system changes are required.
Scan and attach documents into Cityview and work independently to ensure that Cityview runs efficiently.
Perform Cityview release upgrades (test code, set up user accounts).
Provides direction and coordination of system workflow enhancements for the Electronic Building Permit Submission EBPS (portal) system.
Communicate regularly with internal staff and external stakeholders on EBPS deficiencies and process interruptions.
Troubleshoot and resolve technical issues faced by both staff and the public related to EBPS.
Assist with software development.
Work with Communications & Customer Service to promote Building Services initiatives.
Assist with maintenance and development of all promotional material including website content and document updates.
Assist with land management system changes and testing to support Building Services workflows.
Maintain applicant handout information packages by creating/designing/updating forms.
Maintain internal and external SharePoint sites and integrate with electronic plans review software (Bluebeam).
Develop and maintain workflow processes and procedures for electronic permit submissions and review.
Coordinate and oversee the updating of content on the intranet and departmental website pages to ensure the information accurately reflect the department’s services, policies and procedures; Ontario Building Code; Ontario Building Code Act, applicable laws and the Accessibility for Ontarians Disability Act (AODA).
Manage and maintain the Building Services website content pages and website forms.
Collaborate with Communications and Customer Service staff.
Coordinate website functionality with the IT department that relates to file management document library changes, and external vendors for e-services and page queries.
Handle direct contact from customers, staff and other stakeholders in a timely manner and ascertain appropriate responses or connections to others.
Create reports on a scheduled basis and distribute them to management and other outside agencies (e.g., MPAC, Stats Canada, Tarion).
Assist with answers and statistics to management, staff, members of the public.
Assist with research, analysis and data collection of municipal best practices with regards to the Ontario Building Code and related policies and procedures.
Provide formal reporting to the Chief Building Official.
Conduct research of emerging technology-based advancements within the industry and evaluates the viability of new systems or enhancements.
Perform other administrative duties and work on special projects as assigned.
Other duties as assigned.