Building Services Worker

Fayetteville Public Library•Fayetteville, AR

9h•$16 - $20•Onsite

About The Position

The Building Services Worker performs cleaning, housekeeping, building upkeep, customer service, event support, and security-related duties at the Fayetteville Public Library. The role maintains designated library areas and equipment, prepares public and staff facilities for opening, responds to housekeeping requests, and helps keep the building clean and secure. The worker also assists with events, staff orientation and training, emergency procedures, landscaping, and other assigned projects. The position requires a flexible schedule that includes evenings, weekends, and holidays, although the listed schedule is Monday through Friday, 6:30 a.m. to 3:30 p.m.

Requirements

High school diploma or GED plus two years of related experience and/or training, or an equivalent combination of education and experience.
Intermediate language skills, including ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively orally and in writing and to read and understand simple instructions and correspondence.
Basic mathematical skills, including addition, subtraction, and measuring weights and volumes.
Basic reasoning skills, including following detailed but uninvolved instructions, planning and prioritizing short- and long-term tasks, and problem solving.
Minimum computer skills, including sending and receiving email and providing reports and updates by email.
Intermediate mechanical skills, including independently and safely operating power tools, helping maintain facilities and equipment, and troubleshooting.
Basic customer service skills and ability to interact with external customers in an exemplary manner.
Ability to handle and interact with chemicals used in the role, such as bleach and wax.
Ability to work an assigned flexible schedule that includes evenings, weekends, and holidays.
Ability to work independently and as an effective team member.
Strong organizational, time-management, and interpersonal skills.
Ability to work under pressure on multiple projects with frequent interruptions and tight deadlines.
Ability to appropriately handle sensitive information.
Ability to learn and carry out emergency procedures.

Nice To Haves

Formal training in a custodial-related field.
Multilingual skills.

Responsibilities

Communicate with patrons about library products, programs, services, policies, responsibilities, and code of conduct; address questions and concerns and de-escalate difficult situations.
Assess patron needs through questions and provide recommendations or solutions, including for routine and complex inquiries.
Complete assigned daily cleaning procedures in designated areas within established time limits and library policy.
Clean public and staff bathrooms, restock supplies, empty trash, and prepare facilities for opening.
Sweep and mop hard floors; auto-scrub and buff terrazzo; clean the conveyor hallway.
Vacuum soft-surface floors, computers, card catalog, and upholstery.
Clean or polish stainless steel, elevators, stairways, glass, doors, wood surfaces, and security gates.
Collect recyclables, pick up trash in the parking deck, empty and clean parking-deck trash cans as needed, and use only approved green products.
Keep refuse and recyclables separate.
Use safety equipment and procedures, minimize injury risks, and maintain equipment in like-new condition.
Complete laundry.
Respond to staff housekeeping requests as appropriate.
Assist with event setup, teardown, traffic and guest flow, securing entrances and exits, guiding volunteers and vendors, and decorations and rental items.
Orient new staff, train staff as assigned, monitor volunteers on special projects, and report training issues to the Building Services Manager.
Monitor library physical security, report safety and security issues, and prepare incident reports as assigned.
Manage time and multiple tasks, prioritize work, maintain attention to detail, work proactively, and seek out cleaning needs.
Collaborate with the supervisor on departmental projects and complete special projects as assigned.
Protect library assets and building security by monitoring security gates, following library policies, and completing closing procedures.
Model and support the library brand; participate in department and library meetings and activities; assist with services, programs, events, and outreach as needed.
Assist with safety and security planning and implementation and carry out emergency procedures.
Perform landscaping as needed, including weeding, watering, and sprinkler-system maintenance.
Take personal responsibility for the building's condition and resolve minor issues as they arise.
Report punctually in approved uniform and prepared for each scheduled shift.
Perform other related duties as required or assigned.