Building Services Manager

University of Southern California • Los Angeles, CA

4d • Onsite

About The Position

USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. The Building Services Manager provides customer service to students, faculty, staff, and external customers, and manages an onsite facility and assigned projects. The role directly supervises subordinate staff, including recruiting, hiring, training, performance evaluation, and discipline. It also conducts daily building inspections, coordinates maintenance and repairs, resolves difficult customer problems, and develops operational and security procedures.

The manager ensures staff follow departmental and University policies, applicable government and industry standards, and safety practices. The position also serves as a Campus Security Authority and mandatory reporter under the Clery Act, coordinating security-related matters with the University’s Department of Public Safety. Other related duties may be assigned or requested.

Requirements

• Associate's degree, or combined experience and education as a substitute for the minimum education requirement.
• At least 1 year of experience.
• Experience in facilities management.
• Valid California driver's license; the position participates in the DMV Pull Notice System, and a copy of the DMV record is required as a final condition of employment.
• Demonstrate a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication, and accountability.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Provide customer service to students, faculty, staff, and external customers; understand and address customer needs, resolve problems, and follow up.
• Recruit, screen, hire, train, and directly supervise assigned subordinate staff; evaluate performance, provide guidance and feedback, and counsel, discipline, or terminate employees as required.
• Schedule, assign, and prioritize workloads; manage assigned projects through completion, obtain estimates, make recommendations, monitor progress, and ensure timely completion of department work.
• Manage the onsite facility, regularly open and/or close the department, and ensure it is neat, orderly, and sufficiently stocked.
• Conduct daily building inspections, identify and resolve immediate operational issues, and coordinate maintenance and repairs with Housing Maintenance when they affect normal building operations.
• Resolve difficult customer problems and inform the Director of customer issues, suggestions, or requests.
• Research, develop, and implement policies and procedures to improve department operations.
• Identify training needs and train staff in cleaning, proper chemical use, and safety.
• Maintain a thorough understanding of departmental and University policies and procedures and applicable government and industry standards, and ensure adherence.
• Serve as a Campus Security Authority and mandatory reporter under the Clery Act; receive reports of crimes or criminal incidents, promptly notify the Department of Public Safety of reported serious incidents indicating an ongoing threat, and notify the Clery Compliance Coordinator.
• Develop and implement security procedures, including office opening and closing routines, recognition of duress signals, and key controls; coordinate security activities with University Public Safety.
• Promote security-conscious awareness and behavior, maintain knowledge of University crime prevention and suppression programs and services, and ensure security information is shared with staff.
• Perform other related duties as assigned or requested.

Benefits

• A wide variety of benefits and programs supporting employees and their families.
• Programs and support advocating work-life balance and employee well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree