Building Services Manager

University of Southern California•Los Angeles, CA

3d•Onsite

About The Position

The Building Services Manager for USC Housing provides customer service to students, faculty, staff, and external customers while managing an onsite facility and assigned staff. The role recruits, screens, hires, trains, and directly supervises employees; schedules and prioritizes workloads; and manages projects through completion. The manager conducts daily building inspections, addresses operational issues, coordinates maintenance and repairs, and resolves difficult customer problems. The position develops and implements operational and security procedures, ensures compliance with University policies and applicable government and industry standards, and provides staff training on cleaning, chemical use, and safety. It also carries Campus Security Authority and mandatory reporter responsibilities under the Clery Act, including receiving reports of crimes and promptly notifying University Public Safety and the Clery Compliance Coordinator as required. Other related duties may be assigned or requested; the University reserves the right to change duties at any time.

Requirements

Associate's degree, or combined experience and education as a substitute for the minimum education requirement.
At least 1 year of experience.
Experience in facilities management.
Valid California driver's license required; position participates in the DMV Pull Notice System, and a copy of the DMV record is required as a final condition of employment.
Demonstrate a strong commitment to USC's Unifying Values: integrity, excellence, diversity, equity and inclusion, well-being, open communication, and accountability.

Nice To Haves

Bachelor's degree.

Responsibilities

Provide customer service to students, faculty, staff, and external customers; address needs, resolve problems, and follow up.
Recruit, screen, hire, train, and directly supervise assigned staff.
Evaluate employee performance and provide guidance and feedback; counsel, discipline, or terminate employees as required.
Schedule and prioritize workloads, manage projects through completion, obtain estimates, make recommendations, monitor progress, and ensure timely completion of departmental work.
Manage the onsite facility, including regularly opening and/or closing the department and ensuring it is neat, orderly, and sufficiently stocked.
Conduct daily building inspections and identify and resolve immediate operations issues.
Coordinate building maintenance and repairs with Housing Maintenance when they affect normal building operations.
Resolve difficult customer problems and inform the Director of customer issues, suggestions, or requests.
Research, develop, and implement policies and procedures to improve department operations.
Identify training needs and train staff in cleaning, proper chemical use, and safety.
Maintain knowledge of departmental and University policies and procedures and applicable government and industry standards, and ensure adherence.
Serve as a Campus Security Authority and mandatory reporter under the Clery Act; receive reports of crimes or criminal incidents, notify Public Safety immediately of reported serious incidents indicating an ongoing threat, and notify the Clery Compliance Coordinator.
Develop and implement security procedures, including office opening and closing routines, recognition of duress signals, and key controls.
Coordinate security activities with the University Public Safety Department and promote security-conscious awareness and behavior.
Maintain knowledge of University crime prevention and suppression programs and services and ensure security-related information is disseminated to staff.
Perform other related duties as assigned or requested.