Building Service Coordinator

JLL•Santa Clara, CA

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Launch your career at JLL! This is an entry-level position and can provide opportunities for growth in business operations &/or facilities management. The Business Service Ambassador will provide administrative, receptionist and concierge support duties in accordance with JLL policies & procedures. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment. This hire will be responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within an assigned location or select portfolio of properties. They will perform duties with integrity and diligence in a professional manner and will assist in achieving Key Performance Indicators and operational targets for the site. The primary goal is to positively impact the care and comfort of the clients, employees, and visitors. They will strive to build and develop relationships with customers. Ambassadors solicit customer feedback leaving the customer with the feeling that they are personally being cared for.

Requirements

High School Diploma or equivalent
1+ year of proven corporate office environment work experience in a related field such as hospitality, administration, facility/property management, business operations
Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).
Excellent customer service skills
Excellent organizational skills and process management
Excellent verbal and written communication skills with the ability to communicate professionally
Ability to work with diverse teams – lead by example; respectful, cooperative, accountable
Ability to manage multiple priorities and deliver results in a fast-paced environment
Ability to quickly adapt to new devices, technology, and applications

Nice To Haves

Military service or higher education in a related field such as business, hospitality, property management is desirable
prior work experience within the commercial facility/property management industry

Responsibilities

Greeting clients, internal and external, and making them feel welcomed.
Following Dell security policies.
Good communication and rapport between coworkers.
Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests
Greet/host/provide support for guests and employees.
Issues badges to visitors and assist employees if they forget their badge
Ensure corporate policies/procedures are followed
Empowered to make operational adjustments as necessary, develops and documents standard operating procedures and updates playbook accordingly
Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to client’s operations occur
Provide operational excellence through administrative support as well as work order management
Ensure services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations
Visibly engaged and well known in the workplace
Point of contact for all packages/deliveries
Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
Responsible for effectively communicating to peers and cross functional customer on a regular basis
Achieve and exceeds goals including performance goals, team goals and client’s goals and objectives
Resolve problems associated with all building services including janitorial, parking, badging, and conference rooms.
Submit Work Order when required
Provides operational support through varied informational processing activities that supports a specific business need
May be required to support floater activities to support entire BSC team
Perform duties with integrity and diligence in a professional manner and will assist in achieving Key Performance Indicators and operational targets for the site