Building Monitor

Tri-Cities Family YMCA•Grand Haven, MI

About The Position

The Building Monitor supports the Tri-Cities Family YMCA’s mission and has primary management control over YMCA operations during open building hours, with a particular focus on building safety, security, maintenance, and custodial functions. The role requires active oversight of the building and grounds, enforcing YMCA rules, assisting members and guests, responding to emergencies, supporting programs and room rentals, and ensuring staff are present and performing their duties. The Building Monitor also performs inspections, completes reports and checklists, and ensures the building is cleared and locked at the end of a shift. Hours vary and may include early mornings or late evenings as scheduled and agreed upon. The position involves regular computer use and communication by computer, phone, or smart device, as well as moving around the work environment and maintaining sufficient strength, agility, and mobility to supervise program activities.

Requirements

Minimum age of 18.
Ability to work independently and take decisive action within the limits of authority and responsibility.
Ability to perform multiple tasks and interact positively with YMCA guests, members, and the general public.
Good communication and listening skills.
Willingness to continue acquiring relevant knowledge through printed materials and on-site training.
Complete Child Abuse Prevention for staff and Basic CPR/First Aid/AED training within 30 days of hire.
Ability to use a computer for extended periods and communicate using a computer and phone or smart device.
Ability to move around the work environment and sufficient strength, agility, and mobility to supervise program activities.
Ability to remain alert with no lapses of consciousness.

Nice To Haves

High school diploma preferred.
At least one year of participatory safety or security work experience is desirable.

Responsibilities

Patrol the building and grounds to help prevent fires, theft, vandalism, and other behavior disruptive to YMCA operations.
Document injuries, property damage, theft, antisocial behavior, and other unusual situations using Incident Report forms.
Coordinate and assist with light maintenance and custodial tasks, including replenishing supplies, sweeping, mopping, and cleaning and sanitizing areas exposed to potential biohazardous waste.
Interpret and enforce YMCA rules, regulations, and operational policies; observe member and guest behavior, address violations, and monitor program and activity areas for compliance.
Remain visible and available to patrons and staff.
Provide CPR and First Aid in emergencies, call 911 when appropriate, maintain working relationships with local police and fire departments, and learn and implement the YMCA Emergency Action Plan.
Maintain a friendly presence, assist guests and members with information about facilities, programs, and services, resolve complaints, and help maintain an orderly and pleasant building atmosphere.
Provide scheduled or requested guided tours of the YMCA.
Ensure employees are present, alert, and performing their duties as expected.
Coordinate and assist with room rental and program equipment setups, resolve room-use conflicts, and provide crowd control and security during major events or when the building is busy.
Fill in for front desk duties, including answering phones, taking payments, answering customer questions, and assisting with towel laundering.
Perform daily and periodic building inspections, update the Building Supervisor Checklist at the end of each shift, contact departmental employees during the shift, ensure the building is cleared and locked before leaving, and complete required written reports.
Perform other duties as assigned by the Senior Program Director.