Building Monitor

City of North Liberty•North Liberty Community Center (Recreation), IA

2d•Onsite

About The Position

Responsible for overseeing the building users and activities of the Community Center and school facilities. Responsible for front desk duties such as program registration, answering the phone and/or patron questions, and enforcing building rules, policies and guidelines. Represent the City of North Liberty’s Recreation Department in a professional and exemplary manner under all circumstances. Work involves performance of no supervisory duties.

Requirements

High school degree or equivalent
6 months to one-year previous recreation, customer service experience or related field
Good communications skills, both oral and written
Computer skills
Cash register skills
Reading skills
Scheduling skills
Monitoring skills
Knowledge in operation of exercise equipment
Ability to establish and maintain effective working relationship with other City officials, employees, community groups and the general public.
Ability to speak and write effectively.
CPR and first aid certifications required.

Responsibilities

Provide excellent customer service in assisting the public in a professional and courteous manner.
Perform daily front desk operations and computer software system which includes program registration, memberships, facility reservations, point-of-sale, cash register operations, credit card machine operation, and answering phone and in-person patron questions.
Enforce departmental policies and handle disciplinary situations according to policy in a consistent and accurate manner so that all patrons/situations are treated equally and promptly.
Relay concerns to supervisory staff as well.
Assist in receiving and routing incoming calls, greet patrons/visitors to the Recreation Center and provide general information and assistance to the public.
Respond to routine inquiries or complaints from the public and refer to appropriate staff.
Assist with patron supervision by having patrons check-in upon entering and direct patrons to their proper destination.
Perform light janitorial duties as needed so that the Recreation Center remains clean and safe for patrons to use.
Responsible for following blood borne pathogen procedures as required by OSHA.
Perform Recreation Center opening and closing procedures during shift when necessary.
Carry out duties of various recreation activities as requested by supervisory staff in the overall operation of the Community Center.
Assist with special events.
Contribute to a positive working environment through cooperation with recreation personnel, library personnel, parks personnel and all other City departments.