Building Foundations Case Manager

HOMELESS ALLIANCE•Oklahoma City, OK

40d•$38,000 - $42,000•Onsite

About The Position

The Building Foundations Family Support Specialist provides home-based and community-based case management, resource referrals, and advocacy for participants in Homeless Alliance’s Building Foundations Permanent Supportive Housing Program. The role monitors participant progress and needs, connects participants with resources, tracks people who have exited the program, and assists tenants in meeting goals related to HUD grant requirements. The position uses evidence-based practices to support people experiencing long-term homelessness, developing trusting relationships through outreach, screening, intake, assessment, individualized service planning, follow-up, advocacy, and appropriate discharge. The role works collaboratively with Homeless Alliance partner agencies and community resources to support housing stability, self-determination, and each participant’s needs, preferences, goals, and strengths. This grant-funded position is contingent on the availability of federal funds. The employee works in an office and public service-delivery setting, in clients’ homes, and at various community locations. The environment may involve hectic, volatile, and unpredictable situations, exposure to strong odors, and contact with people experiencing diverse backgrounds and disabilities.

Requirements

At least two years of previous experience in adult case management.
Strong advocacy skills.
Strong written, reading, listening, and speaking communication skills.
Ability to set and observe appropriate boundaries with clients.
Well-developed decision-making skills and attention to detail with a high level of accuracy.
Ability to work effectively in a diverse, collaborative team environment.
Interpersonal skills to handle sensitive and confidential information and situations.
Ability to multitask and remain calm in demanding and unpredictable situations.
Ability to understand Homeless Alliance operations and procedures.
Professional, customer-service-oriented attitude.
Ability to meet with people experiencing homelessness from diverse backgrounds and with disabilities, develop rapport, provide information, and make referrals sensitively to cultural issues.
Ability to communicate and work cooperatively with staff, clients, donors, vendors, and community agencies while being appropriately assertive when needed.
Initiative, effort, and commitment to completing assignments efficiently.
Excellent time-management skills and ability to work with minimum supervision.
Knowledge of community resources available in Oklahoma City.
Ability to transport individuals and travel to various sites and locations daily.
Ability to meet a flexible work schedule, including evenings and weekends, and be available on-call by telephone and/or cell phone for emergencies.
Computer literacy and experience with Microsoft Office, including Word and Excel, Outlook, and the Internet.
Valid Oklahoma driver’s license and proof of insurance.
Ability to sit and work at a computer for long periods, accept incoming calls, review and draft reports and correspondence, manually operate a computer, lift or move up to 25 pounds, and drive in all weather and road conditions.

Nice To Haves

Undergraduate degree in social work or behavioral science.
ODMHSAS Case Management Certification.
SOAR Training.

Responsibilities

Provide field-based and mobile case management using evidence-based practices for people experiencing long-term homelessness.
Build relationships of trust and support through outreach, screening, intake, assessment, individual service plan development, monitoring, resource linkage, follow-up, advocacy, and appropriate discharge.
Track tenant outcomes, including participants who have exited the program.
Maintain accurate case management documentation, client files, and HMIS database entries by the next business day for every face-to-face, telephone, or collateral contact.
Assist participants with lease agreements and obtaining supportive documents, such as identification and Social Security cards.
Help tenants access and maintain entitlements and benefits.
Assist tenants in achieving HUD grant compliance goals through tenant-driven individual service plans.
Participate in Coordinated Case Management with Homeless Alliance co-located partner agencies.
Coordinate supportive activities with partners, including employment assistance, job readiness training, financial education, and behavioral health services.
Help tenants obtain services and supports for housing stability and self-determination.
Advocate for needed services and help tenants meet tenancy obligations.
Transport clients as needed.
Develop and maintain collaborative relationships with community resources and participate in appropriate coalition and community resource meetings.
Perform other related duties as required.